Roshini Boppa
Toronto
Summary
Dedicated and detail-oriented professional with a Bachelor of Science degree from Chaitanya Degree College. Experienced as a Systems Support Associate, with a strong background in troubleshooting and resolving technical issues. Proficient in providing exceptional customer service and support, collaborating effectively with teams to enhance system performance. Eager to leverage technical skills and educational background to contribute to organizational success in a challenging role.
Overview
2
2
years of professional experience
Work History
Jr.Systems Support Associate
MERIZON TECHNOLOGIES LLC
06.2019 - 08.2021
- Provide first-level technical support to end-users.
• Respond to and resolve hardware and software issues.
• Assist users in troubleshooting problems with their computers, peripherals, and software applications.
• Assist users with account setup, password resets, and access-related issues.
• Create and update documentation to help users navigate and troubleshoot common issues.
• Perform basic hardware maintenance and repairs.
• Coordinate with vendors for hardware repairs or replacements. • Maintain an inventory of hardware and software assets.
• Provide first-level technical support to end-users.
• Respond to and resolve hardware and software issues.
• Assist users in troubleshooting problems with their computers, peripherals, and software applications
Education
Bachelor of Science - B.Sc. Mathamatics, Statistics And Computer Science
CHAITANYA DEGREE COLLEGE (AUTONOMOUS)
Kishanpura, Hanamkonda, Warangal-506001, India09-2019
Skills
-
Technical Skills
Interpersonal Skills
-
Additional Skills
Languages
English
Full Professional
Telugu
Native or Bilingual
Timeline
Jr.Systems Support Associate
MERIZON TECHNOLOGIES LLC
06.2019 - 08.2021
Bachelor of Science - B.Sc. Mathamatics, Statistics And Computer Science
CHAITANYA DEGREE COLLEGE (AUTONOMOUS)