Dedicated and detail-oriented professional with a Bachelor of Science degree from Chaitanya Degree College. Experienced as a Systems Support Associate, with a strong background in troubleshooting and resolving technical issues. Proficient in providing exceptional customer service and support, collaborating effectively with teams to enhance system performance. Eager to leverage technical skills and educational background to contribute to organizational success in a challenging role.
• Respond to and resolve hardware and software issues.
• Assist users in troubleshooting problems with their computers, peripherals, and software applications.
• Assist users with account setup, password resets, and access-related issues.
• Create and update documentation to help users navigate and troubleshoot common issues.
• Perform basic hardware maintenance and repairs.
• Coordinate with vendors for hardware repairs or replacements. • Maintain an inventory of hardware and software assets.
• Provide first-level technical support to end-users.
• Respond to and resolve hardware and software issues.
• Assist users in troubleshooting problems with their computers, peripherals, and software applications