Roshika Acharya

Responsible for managing the overall dining section, including customers (a maximum of 120 in one sitting), as well as supervising subordinates, handling billing, and cash management.

• Greeted hotel and casino guests, and smoothly processed check-in and check-out using IDS software.
• Maintained an accurate reservation logbook of room availability status updates for 102 rooms through the CRS each hour during the shift.
• Coordinated with other departments such as maintenance or housekeeping when necessary.
• Handled guest requests and complaints, alongside the duty manager.
• Posted room charges for food, liquor and telephone calls based on individual customer actions.
• Balanced daily sales revenue and prepared end-of-shift reports for management review.

I started as an interim sales and reservation coordinator, and I was internally promoted within two months.

• Solicited new and existing accounts of all segments, especially SMERF, for the 102-room, 5-star hotel.
• Prepared EOA for all the departments for smooth event planning and execution.
• Successfully cracked corporate events and weddings for the banquets, with sales revenue of approximately $40,000 (CAD) from one event.
• Inbound and outbound sales calls for market analysis and marketing campaigns.
• Managed and supervised six staff members as an execution for the Sales and Reservation department.

• Managed many outbound and inbound customer calls via phone and email, and coordinated for money laundering verification before onboarding clients.
• Maintained more than 700 client files and spreadsheets with office management software, such as Tax Tron and Pixie.
• Worked as a coordinator between the office in the UK and Nepal for more than 60 staff members.
• Onboarding new staff and training them for the first week, alongside the segment manager.