ROSHIKA ACHARYA
Brampton,ON
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
SERVER
Mandarin Restaurant Franchise
11.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
CLIENT RELATIONSHIP & OFFICE EXECUTIVE
UK PROPERTY ACCOUNTANTS
04.2020 - 07.2022
- Managed confidential documents, maintaining a secure filing system to protect sensitive information.
- Handled incoming calls professionally while directing inquiries appropriately according to departmental responsibilities.
- Maintained client files and spreadsheets with office management software.
- Organized company events and conferences, executing seamless logistics and coordinating all necessary resources.
- Assisted in budget preparation, tracking expenses to ensure adherence to financial goals.
- Served as the point of contact for clients and vendors, providing exceptional customer service and professional relationship management.
- Prepared reports for senior management, presenting data-driven insights that informed business strategy decisions.
- Provided administrative support during critical projects or initiatives under tight deadlines.
- Onboarded new employees, leading comprehensive training sessions that facilitated successful role transitions.
- Collaborated with senior management to align outreach efforts with strategic plan.
- Collaborated with communications office for design and production of promotional and support materials.
SALES & MARKETING EXECUTIVE
TIGER PALACE RESORT & CASINO
06.2018 - 01.2020
- Managed sales pipelines effectively, leading to consistent achievement of quotas.
- Conducted market research to identify customer needs and preferences.
- Analyzed competitors'' offerings to identify areas for differentiation, informing product positioning strategy improvements.
- Developed strong client relationships for increased customer loyalty and repeat business.
- Mentored junior sales team members, contributing to their professional development and success within the company.
- Implemented CRM systems effectively, streamlining administrative tasks for the sales team while enhancing customer relationship management capabilities.
- Strengthened internal communication channels between departments fostering a productive work environment conducive to achieving shared goals.
- Generated high-quality leads through strategic networking and prospecting efforts.
- Boosted sales revenue by implementing innovative marketing strategies and campaigns.
- Managed sales promotions and marketing strategies on major social media sites.
- Utilized CRM software to track sales progression and communicate project needs.
- Built relationships with customers and community to establish long-term business growth.
Reservation Associate
TIGER PALACE RESORT & CASINO
08.2017 - 05.2018
- Handled reservations and answered questions from interested patrons for 102-room hotel.
- Collaborated with team members to ensure seamless reservation management and guest satisfaction.
- Utilized strong organizational skills to manage reservation records accurately and efficiently.
- Identified opportunities for process improvement by analyzing trends in customer service inquiries logged in the CRM.
- Maintained up-to-date knowledge of hotel amenities, promotions, and policies to effectively serve guests.
- Adapted quickly to changes in pricing structures or room availability, ensuring correct information was provided to guests at all times.
- Provided exceptional customer service by responding promptly to inquiries via phone, email, or online chat systems.
- Participated in ongoing training programs designed to improve job performance.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Education
PG CERTIFICATE IN GLOBAL BUSINESS MANAGEMENT - Global Business Management
Mohawk College
04.2024
BACHELOR IN HOTEL MANAGEMENT -
Tribhuvan University
Skills
- Strong Work Ethic
- Guest Engagement
- Office Administration
- Organization and Multitasking
- Staff Management
- Problem-solving abilities
- Data Entry
- Organizing and Categorizing
Languages
Hindi
Professional Working
Nepali
Native or Bilingual
ENGLISH
Full Professional
Training And Development
- Smart Serve Certificate, Ontario
- Business Intelligence (BI) Training
- Worker Health and Safety Awareness Training, Ontario
Timeline
SERVER
Mandarin Restaurant Franchise
11.2022 - Current
CLIENT RELATIONSHIP & OFFICE EXECUTIVE
UK PROPERTY ACCOUNTANTS
04.2020 - 07.2022
SALES & MARKETING EXECUTIVE
TIGER PALACE RESORT & CASINO
06.2018 - 01.2020
Reservation Associate
TIGER PALACE RESORT & CASINO
08.2017 - 05.2018
PG CERTIFICATE IN GLOBAL BUSINESS MANAGEMENT - Global Business Management
Mohawk College
BACHELOR IN HOTEL MANAGEMENT -
Tribhuvan University
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