Roshel Kidd
Weston,ON
Summary
Over a decade of client service and operations experience in residential property management. Independently manage a diverse portfolio, ensuring tenant satisfaction through responsive communication and prompt issue resolution while overseeing property operations, maintenance coordination, and compliance with housing regulations.
Overview
17
17
years of professional experience
Work History
Property Manager
Owner
Toronto, Canada
01.2009 - Current
- Independently manage a portfolio of residential rental properties including a fourplex and duplex
- Oversee tenant relations including leasing, onboarding, communication, issue resolution, and ongoing support
- Coordinate maintenance, repairs, contractors, and property upkeep while managing operating budgets and timelines
- Handle rent collection, invoices, record keeping, and property-related administration
- Ensure compliance with lease agreements, building standards, and applicable housing regulations
- Successfully maintain long-term tenant relationships through responsive communication and proactive problem solving
Group Account Director
Camp Jefferson
Toronto, Canada
03.2023 - 11.2024
- Portfolio: Porsche Canada and CAMH
- Directed the development and launch of a new campaign platform, 'No One Left Behind', in support of CAMH's $500M fundraising goal, aligning messaging with long-term brand and donor engagement strategy
- Spearheaded the evolution of Porsche's marketing approach by expanding into influencer partnerships, social media campaigns, and podcast sponsorships, diversifying channel mix and audience reach
- Managed and mentored a team of 5+, fostering a collaborative, high-performing environment and supporting professional development
- Contributed to senior leadership initiatives, helping shape team culture, workflow processes, and overall agency performance
Account Director
Leo Burnett
Toronto, Canada
10.2018 - 12.2021
- Portfolio: Buick & GMC Canada and Elections Ontario
- Account lead in the launch of the first-ever GMC Hummer EV in Canada
- Development of Buick re-brand including the rollout of the new visual identity across all mediums and onboarding to agency partners resulting in 10% increase in brand lift in just 3 months
- Implemented efficient retail marketing process, enabling monthly production of 400+ assets for TV, digital, dealership, and print channels
- Managed and mentored 7 employees across brand, digital, and social development initiatives
- Developed strategy, communication plan, and briefs for 2018 Provincial Election, ensuring multi-language and multi-medium execution
Account Supervisor
Cossette
Toronto, Canada
01.2012 - 10.2016
- Progressed rapidly from Account Coordinator to Account Executive within 18 months, and subsequently promoted to Account Supervisor in recognition of strong performance and leadership
- Portfolio: McDonald's Canada National Team
- Oversight of multiple 360 campaigns with 1M+ budgets
- Execution of the McDonald's flagship gaming campaign, 'Monopoly', resulting in an increase in sales of +5.5%
- Strategy and communication plan development of Grassroots Hockey Program, driving 33% registration growth after year one, surpassing competitor registration in year two
- An integral member of the McDonald's 50th Anniversary & Brand Pitch teams
- Management and mentorship of 3+ employees
Education
Certificate - Real Estate Salesperson
Humber Polytechnic
11-2022
Bachelor of Arts - Communications
York University
05-2009
Timeline
Group Account Director
Camp Jefferson
03.2023 - 11.2024
Account Director
Leo Burnett
10.2018 - 12.2021
Account Supervisor
Cossette
01.2012 - 10.2016
Property Manager
Owner
01.2009 - Current
Certificate - Real Estate Salesperson
Humber Polytechnic
Bachelor of Arts - Communications
York University