Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Roshauna Harryram

Toronto,Canada

Summary

To become associated with a company where I can utilize my skills to enhance the company's productivity and reputation. Adaptable professional in office and administrative and customer support, known for high productivity and efficient completion of tasks. Specialize in data entry, record management, and customer service, ensuring smooth operational flow. Excel in organization, time management, and communication, utilizing these skills to meet and exceed workplace demands. Ambitious academic discipline student committed to academic excellence. Prepared to implement diverse skill sets, technical proficiencies, and new perspectives to leadership personnel. Excellent computer skills to troubleshoot technical issues and proficiency with Microsoft Office Suite. Committed Citizen Services Officer offering background in providing high-quality services to citizens, including information dissemination and problem resolution. Skilled in community engagement, public speaking, and conflict management. Strengths include communication skills, empathy, and knowledge of local government processes. Previous work has contributed significantly to community outreach efforts and improved citizen satisfaction rates. Versatile office and administrative support professional with comprehensive experience in various office environments. Skilled in managing office tasks, organizing records, and enhancing workflow efficiency. Demonstrated ability to adapt quickly to new software and systems, improving data management and operational processes. Made significant improvements in document organization and internal communication protocols, leading to smoother daily operations. Compassionate Citizen Services Officer known for high productivity and efficient task completion. Possess specialized skills in public communication, case management, and policy interpretation. Excel in empathy, active listening, and problem-solving to effectively support and guide community members through various services and inquiries.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Citizen Service Officer

Service Canada
Toronto, Canada
07.2022 - Current
  • Processed inbound and outbound calls to facilitate application inquiries.
  • Evaluated passport applications for compliance with established criteria.
  • Requested additional information or issued denials with clear documentation instructions.
  • Accessed IRCC and IRIS systems for efficient application management.
  • Transferred files and applications to streamline workflow and coordination.
  • Expedited applications to enhance service timeliness.
  • Conducted thorough searches for documents and information to address inquiries.
  • Verified document requirements for visa categorization, ensuring completeness of submissions.

Customer Service Representative

LCBO
Toronto, Canada
11.2017 - Current
  • Utilized interpersonal and communication skills to complete tasks effectively.
  • Managed customer service operations, including scheduling and inquiries.
  • Trained new employees on procedures and protocols.
  • Maintained cash register operations at shift start and end.
  • Resolved payment and order disputes promptly.
  • Conducted warehouse tasks such as picking, packing, and counting items.
  • Maintained accurate record-keeping for inventory management.
  • Ensured cleanliness of work area to promote safety.

Call Centre

Rogers Communications
Toronto, Canada
07.2017 - 07.2022
  • Managed inbound and outbound calls to address customer inquiries efficiently.
  • Provided accurate information to troubleshoot issues and resolve complaints.
  • Clarified, logged, and tracked customer issues while researching solutions.
  • Utilized effective questioning and listening skills to enhance telephone communication.
  • Demonstrated exceptional verbal and written communication in all interactions.
  • Handled multiple phone calls simultaneously during each shift.
  • Addressed unresolved issues promptly to ensure customer satisfaction.

Customer Service Manager (CSM)

Walmart
Toronto, Canada
08.2016 - 07.2017
  • Ensured superior customer experience by addressing concerns with empathy and resolving issues promptly.
  • Maintained high standards of service during fast-paced, high-volume operations.
  • Balanced and closed cash register at end of shifts to ensure accuracy.
  • Recorded cash sales diligently to maintain accurate financial documentation.

Receptionist

Hyundai
Mississauga, Canada
07.2015 - 07.2017
  • Delivered exceptional customer service by responding to inquiries and greeting customers effectively.
  • Managed customer financial transactions, including refunds, deposits, and cash orders.
  • Maintained organized dealership operations by sorting customer files, faxes, and accounting records.

Education

College certificate - Real Estate

Humber college
Toronto, ON
04.2025

Bachelor of Arts - Human Resources

York University
Toronto, ON
12.2022

High School -

James Cardinal McGuigan Catholic High School
Toronto, ON, CA
06.2016

Skills

  • Microsoft Windows and Mac OS
  • Customer service and support
  • Communication skills
  • Help desk and technical support
  • Retail banking expertise
  • Strategic sales
  • Multi-line phone systems
  • Active Directory management
  • Computer networking
  • Creative problem solving
  • Software troubleshooting
  • Desktop support
  • Order and refund processing
  • Calm and professional under pressure
  • Analytical skills
  • MS office
  • Dispute resolution
  • Technical troubleshooting

Certification

  • Ontario Smart Serve, Present
  • First Aid Certification

Timeline

Citizen Service Officer

Service Canada
07.2022 - Current

Customer Service Representative

LCBO
11.2017 - Current

Call Centre

Rogers Communications
07.2017 - 07.2022

Customer Service Manager (CSM)

Walmart
08.2016 - 07.2017

Receptionist

Hyundai
07.2015 - 07.2017

College certificate - Real Estate

Humber college

Bachelor of Arts - Human Resources

York University

High School -

James Cardinal McGuigan Catholic High School
Roshauna Harryram