Roshanpreet Kaur
Surrey,BC
Summary
Dynamic and results-oriented Licensed Aesthetician with a proven track record at Allora Laser and Spa, enhancing client satisfaction through expert microdermabrasion treatments and exceptional communication skills. Achieved significant client retention by recommending personalized skincare regimens and employing advanced facial techniques. Skilled in Dermaplaning and adept at fostering positive client relationships.
Overview
3
3
years of professional experience
Work History
Licensed Aesthetician
Allora Laser and Spa
03.2023 - Current
- Welcomed clients arriving for appointments.
- Recommended retail products for at-home use.
- Fostered friendly, warm, and exceptional customer experience.
- Advised clients on proper home-care regimens.
- Provided specialized facials, chemical peels, microdermabrasion, and other advanced treatments to address various skin concerns.
- Created a relaxing atmosphere for clients by incorporating aromatherapy and soothing music into treatment sessions.
- Performed special anti-oxidant, acne, and microdermabrasion facial services.
- Recommended and performed microdermabrasion, peels and laser treatments.
- Developed strong rapport with clients by actively listening to their concerns and offering expert advice on skincare solutions.
- Assisted with inventory management and ordering, contributing to efficient operations within the spa facility.
- Advised clients on relevant lifestyle changes that could positively impact their skin health, reinforcing the importance of a holistic approach to skin care.
Customer Service Representative
Walmart
01.2023 - 03.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Trained staff on operating procedures and company services.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Skin Therapist
Skin Aesthetics
04.2022 - 12.2022
- Recommended and performed microdermabrasion, peels and laser treatments.
- Cleansed, exfoliated and moisturized customer skin.
- Performed consultations for patients before scheduling treatments.
- Gained knowledge of facial massage techniques and skin care product ingredients.
- Advised clients on proper home-care regimens.
- Explained benefits of skin care products to clients.
- Maintained detailed records of client progress, allowing for better-informed decisions regarding future treatment recommendations.
- Utilized skin hydrometer to help determine customers' skin conditions.
- Advised clients on relevant lifestyle changes that could positively impact their skin health, reinforcing the importance of a holistic approach to skin care.
- Enhanced client satisfaction by providing personalized skin therapy treatments and product recommendations.
Education
Associate of Arts -
University Canada West
Vancouver08-2024
Skills
- Dermaplaning proficiency
- Record keeping accuracy
- Strong communication skills
- Microdermabrasion expertise
- Sensitive skin care
- Advanced facial techniques
- Appointment scheduling
- Social media marketing
- Skin rejuvenation
- Sales and upselling
- HydraFacials
- Body waxing specialist
- Eyelash extension application
- Eyebrow Threader
Languages
English
Full Professional
Punjabi
Elementary
Hindi
Native or Bilingual
Timeline
Licensed Aesthetician
Allora Laser and Spa
03.2023 - Current
Customer Service Representative
Walmart
01.2023 - 03.2023
Skin Therapist
Skin Aesthetics
04.2022 - 12.2022
Associate of Arts -
University Canada West
Similar Profiles
Andres OrralaAndres Orrala
Massage Therapist at Allora Day SpaMassage Therapist at Allora Day Spa
Mackenzie BrockMackenzie Brock
Massage Therapist at Allora Salon & SpaMassage Therapist at Allora Salon & Spa
CHRISTINE FAJOTINA, MSc, BSN, RNCHRISTINE FAJOTINA, MSc, BSN, RN
Plastic Surgery: Circulating/RN, PACU (Per Diem) at Umansky Plastic Surgery and Laser Medical SpaPlastic Surgery: Circulating/RN, PACU (Per Diem) at Umansky Plastic Surgery and Laser Medical Spa