Roshanak Harandi Zadeh
Richmond Hill,ON
Summary
Highly skilled and enthusiastic Pharmaceutical technical manager with more than 17 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Pharmacy Manager
Private Pharmacy
11.2007 - 01.2024
- Supervised team of 5 front desk agents and helped to resolve issues arising during shifts.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Developed policies and procedures for effective pharmacy management.
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Helped patients overcome vaccine hesitancy by providing facts about efficacy and safety data.
- Conducted medical device training to treat and rehabilitate illnesses and diseases safely.
- Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
- Collaborated with store manager to maintain daily operations.
- Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Communicated with patients, ensuring that medical information was kept private.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Removed trash and straightened counters to keep pharmacy area clean and neat.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Education
Bachelor of Science - Pharmacy
University of The Visayas
Cebu City, Philippines06.2007
High School Diploma -
Matilda L. Bradford Christian School
Cebu City, Philippine03.2003
Skills
- Inventory and restocking
- Drug utilization review
- Regulatory Compliance
- Drug Inventory Management
- Training and mentoring
- Medication Dispensing
- Pharmacy operations management
- Wellness Services
- Inventory Control
- Immunizations
- Purchasing management
- Patient education and counseling
- Drug safety
- Employee Management
- Care Monitoring
- Professional ethics
- Regulatory Requirements
- Quality Assurance
- Prescription Verification
- Personnel Management
- Policy Enforcement
- Budget Administration
Certification
Certificate of permission for managing operations in a pharmacy starting November 4th 2007 until now.
Timeline
Pharmacy Manager
Private Pharmacy
11.2007 - 01.2024
Bachelor of Science - Pharmacy
University of The Visayas
High School Diploma -
Matilda L. Bradford Christian School
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