Roshana Adithya Premarathne
3200, Given Lane, Milton,ON
Summary
Adept Executive Assistant with a proven track record at Commercial Bank Of Ceylon PLC, excelling in customer service and loan processing. Enhanced bank revenue through effective cross-selling and maintained high accuracy in teller transactions. Demonstrated exceptional ability in credit analysis and teamwork, consistently meeting sales targets. Skilled in ensuring client satisfaction and compliance with banking regulations.
Overview
10
10
years of professional experience
Work History
Executive Assistant
Commercial Bank Of Ceylon PLC
No.21, Sir Razik Fareed Mawatha, Colombo 01
02.2014 - 03.2024
- Managed customer service inquiries and pinpointed and implemented proper path to resolution.
- Managed high-volume transactions accurately, ensuring minimal discrepancies in daily reconciliations.
- Assisted customers with various online banking inquiries ensuring seamless user experience.
- Supported branch operations by maintaining compliance with internal policies and regulatory requirements.
- Identified opportunities for cross-selling financial products, increasing overall revenue for the bank.
- Advised customers of products and services and assisted bankers in delivering superior customer service.
- Maintained strict confidentiality of client information, upholding the bank''s privacy standards.
- Collaborated with team members to achieve branch sales targets consistently.
- Assisted clients with loan applications, successfully securing funding for their needs.
- Entered loan data into computerized banking system for renewals and modifications and submitted requests to portfolio managers before maturity.
Education
Diploma in Business & Finance -
Sheridan College, Hazel McCallion Campus
4180, Duke Of York Boulevard, Mississuaga08.2025
Diploma in Applied Banking And Finance -
The Institute of Bankers of Sri Lanka
No.80A, Elvitigala Mawatha, Colombo 08.09.2023
Intermediate in Applied Banking And Finance -
The Institute of Bankers of Sri Lanka
No.80A, Elvitigala Mawatha, Colombo 08.03.2018
General Certificate of Education (Advance Level) - Commerce Stream
Royal College
Colombo 07, Sri Lanka08.2012
Skills
- Hardworking and Good Communicator
- Quick Learner and Team player
- Multitasking and Interpersonal skills
- Excellent in Math skills
- Knowledge in Teller operations
Availability
Monday - 7.30 a.m. to 11.30 am
Wednesday - Anytime
Friday - 4.00 p.m. to 8.00 p.m.
Saturday & Sunday - Anytime
Timeline
Executive Assistant
Commercial Bank Of Ceylon PLC
02.2014 - 03.2024
Diploma in Business & Finance -
Sheridan College, Hazel McCallion Campus
Diploma in Applied Banking And Finance -
The Institute of Bankers of Sri Lanka
Intermediate in Applied Banking And Finance -
The Institute of Bankers of Sri Lanka
General Certificate of Education (Advance Level) - Commerce Stream
Royal College