Roshana Adithya Premarathne
Milton,ON
Summary
Highly organized Executive Assistant with 10 years of experience at Commercial Bank of Ceylon Plc. Adept at managing executive schedules, handling client communications, and utilizing banking technologies to enhance service delivery. Recognized for exceptional problem-solving skills and a strong client-focused approach. Seeking to leverage experience in a Client Service Representative role at CIBC to deliver outstanding customer service and support.
Overview
10
10
years of professional experience
Work History
Bookkeeper
Dr. M.J.P. Peiris Medicine Professional Corporation
04.2024 - Current
- Maintained accurate records of all financial transactions using QuickBooks
- Reconciled accounts monthly, identifying and correcting errors efficiently
- Assisted in managing accounts payable, ensuring all invoices were processed and paid on time
- Generated monthly financial reports, providing insights into financial performance
- Supported external audits and tax preparation by providing necessary financial documentation.
Executive Assistant
Commercial Bank of Ceylon PLC
02.2014 - 03.2024
- Customer Service Excellence: Managed and resolved over 50 customer inquiries daily, achieving 95% satisfaction rate.
- Transaction Accuracy: Processed up to $1 million in transactions per month with less than 0.01% discrepancy rate.
- Online Banking Support: Assisted 40+ customers daily, contributing to a 20% increase in positive experience ratings.
- Regulatory Compliance: Ensured 100% compliance with policies and regulatory requirements, passing all audits.
- Cross-Selling: Boosted branch revenue by 15% through effective cross-selling of financial products.
- Confidentiality: Maintained zero breaches in client confidentiality and security.
- Team Collaboration: Exceeded sales targets by 25% as part of a 15-member team.
- Loan Assistance: Increased loan approvals by 30% through effective client assistance.
Education
Diploma in Business & Finance -
08.2025
Diploma in Applied Banking and Finance - undefined
09.2023
Intermediate in Applied Banking and Finance -
03.2018
General Certificate of Education (Advance Level) : Commerce Stream -
08.2012
Skills
- Customer Service: Expertise in addressing inquiries, resolving issues, and delivering exceptional service
- Transaction Management: Accurate processing of high-volume transactions with minimal discrepancies
- Online Banking Support: Proficient in assisting with online banking issues and ensuring a smooth user experience
- Regulatory Compliance: Knowledgeable in adhering to internal policies and regulatory requirements
- Cross-Selling: Skilled in identifying opportunities for cross-selling financial products
- Confidentiality: Committed to maintaining privacy and security of client information
- Sales Achievement: Proven track record of collaborating with teams to exceed sales targets
- Loan Assistance: Experienced in guiding clients through loan applications and securing necessary funding
Languages
English
Full Professional
Sinhala
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Bookkeeper - Dr. M.J.P. Peiris Medicine Professional Corporation
04.2024 - Current
Executive Assistant - Commercial Bank of Ceylon PLC
02.2014 - 03.2024
Sheridan College, Hazel McCallion Campus - Diploma in Business & Finance,
The Institute of Bankers of Sri Lanka - Diploma in Applied Banking and Finance,
The Institute of Bankers of Sri Lanka - Intermediate in Applied Banking and Finance,
Royal College - General Certificate of Education (Advance Level) : Commerce Stream,
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