Summary
Overview
Work History
Education
Skills
Websites
Certification
Achievementsandawards
Highlightofskills
Additional Competencies
Timeline
Generic

Roshan Singh

Edmonton,Canada

Summary

Dynamic IT professional with a proven track record at Yellowhead Regional Library, specializing in network security and system optimization. Excelled in vulnerability mitigation and PowerShell administration, enhancing system efficiency and security. Demonstrates strong problem-solving abilities and a commitment to excellence, with significant expertise in Cisco and Fortinet technologies.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Network Administrator

Yellowhead Regional Library
Spruce Grove, Alberta
02.2024 - Current
  • Oversee the implementation and management of network security measures, including configuring and maintaining firewalls (Fortinet, Meraki) to protect industrial systems from external threats
  • Oversee antivirus management (Sophos Central), ensuring protection across all library systems and maintaining up-to-date threat detection
  • Lead multiple infrastructure (Deep Freeze Cloud) and cybersecurity (KnowBe4 Phishing campaign and training) projects from conception to completion, ensuring on-time delivery, within budget, and in alignment with defined project objectives
  • Administer server operating systems (Windows, Linux) and virtualized environments using VMWare optimizing system resources and performance
  • Provide tier 1, 2, and 3 support for automation infrastructure, addressing technical issues and minimizing downtime for library systems
  • Implement and manage backup and recovery solutions (Veeam Backup) to ensure data integrity and business continuity in the event of a system failure
  • Deploy and maintain remote monitoring and management systems (ConnectWise) to continuously monitor network and system performance and pre-emptively address any issues

Technical Account Executive

SysGen Solution
Edmonton, Alberta
07.2023 - 02.2024
  • Provided support for the day-to-day operation and maintenance of LAN, WAN, Data Center, and Wireless networks, including routers, switches, wireless controllers, access points, and firewalls
  • Performed cleanup and maintenance of NTFS file systems and server permissions, including the creation and placement of security groups for access to shared resources using PowerShell
  • Adhered to documentation protocols, including Knowledge Base articles, technical alerts, and the creation of technical documentation
  • Managed server and datacenter infrastructure, including upgrading and patching servers and network components such as Firewalls (Cisco Meraki, SonicWall, FortiGate) and switches (Aruba, Cisco)
  • Installed, configured, and repaired servers, network components, firewalls, computers, software, and other related IT equipment
  • Installed and configured Windows Desktop systems, ensuring optimal functionality
  • Monitored events and logs, escalating issues as required for timely resolution
  • Completed weekly and monthly Service Level Agreement tasks to ensure operational efficiency
  • Created and managed user network accounts, ensuring secure and efficient access
  • Monitored backup and storage systems, including SAN and NAS, to ensure data integrity and availability

IT Analyst – Tier II

CBMIT Inc.
Edmonton, Alberta
07.2022 - 07.2023
  • Managed multiple Azure AD and Microsoft 0365 tenants, enforcing MFA and overseeing on-prem AD administration
  • Administered Azure Windows Virtual Desktop (WVD) and Azure Portal, providing access to remote applications, desktops, adding new VMs to host pools, and troubleshooting
  • Administered FSLogix User Profile Management in the Azure WVD Environment
  • Monitored and maintained Exchange Online mail flow, rules, email filtering, and CodeTwo signature systems
  • Implemented and maintained KnowBe4 social-engineering training/testing across the organization
  • Handled Fortinet Firewall administration, configuring Fortigate 60F, 101E, managing IPs, creating policies, adding interfaces, deploying SSL and IPSec VPNs, implementing RADIUS, and enabling 2FA
  • Configured Cisco Meraki Networks, including creation and setup of location, tag, DHCP, wired/wireless configurations, firewall settings, DNS configurations, gateway/IP access, cabling, switching, routing, and utilizing Cisco CLI
  • Performed installations/upgrades of OS for Cisco, Fortinet, and Unifi routers/firewalls/switches, ensuring recommended updates were applied
  • Implemented, tested, and commissioned LAN, WAN, and WLAN systems based on Cisco and Fortinet technologies
  • Diagnosed network errors related to DMARC/DKIM/SPF for Microsoft 0365 tenants
  • Migrated firewall rules from Unifi to Fortinet
  • Onboarded clients' endpoints and workstations to MS Defender for Endpoints, reviewing Vulnerability Management to enhance security scores, exposure distribution, and top vulnerability software
  • Deployed Azure Sentinel as a Security Orchestration, Automation, and Response (SOAR) and Security Information and Event Management (SIEM) solution to monitor and manage the overall security environment, integrating Azure Security Center, Azure AD, load balancers, and Endpoint Security Solutions

System Support Analyst – Tier II

Ledcor Inc.
Edmonton, Alberta
10.2019 - 07.2022
  • Supported and troubleshooted Ledcor's comprehensive IT infrastructure, covering workstations, laptops, hardware, software, servers, printers, networking, remote access, MS Teams, Azure, WSUS, VOIP Phones, iOS device support, shared drive folder creation and access, Meraki Network gears, Apple Business Manager, Endpoint Manager, and provided on-site support for pipeline jobsites
  • Provisioned security access rights on NTFS file share systems
  • Cleaned up and maintained NTFS file systems and server permissions, including the creation and placement of security groups for access to shares using PowerShell
  • Adhered to ITIL processes as documented and actively participated in the development of new processes that adhere to best practices or ITIL methodology
  • Diagnosed and troubleshooted problems with individual or multiple computer systems to ensure proper functioning
  • Troubleshooted site networks, including Meraki Gear, and set up new job sites
  • Escalated issues as required to the appropriate team to ensure the overall quality of information service delivery was maintained at all times
  • Effectively managed work and met service level agreements through the utilization of ITSM tool (ServiceNow)
  • Utilized SCCM tools to provide consistent and efficient software deployments and imaging of computers
  • Supported the MS Office 365 Pro Plus suite of products and a variety of specialized applications

Technical Analyst –Tier II (Client support Government of Alberta)

PCM Canada Inc.
Edmonton, Alberta
07.2017 - 09.2019
  • Provided simple to intermediate troubleshooting support to clients through phone, email, or walk-ins, addressing VIP Incident tickets
  • Resolved technical issues related to various devices, including computers (HP, Dell, Lenovo), laptops (HP, Dell, Lenovo), tablets (HP, Dell), printers, and mobile devices (iPhone, iPad, Android, Blackberry), along with other peripheral devices, including audio-visual devices
  • Conducted training sessions for newly hired staff members
  • Enrolled and troubleshooted handheld devices (iPhone, iPad, Android, and Blackberry phones)
  • Tracked all end-user interactions within the IT Service Management (ITSM) system
  • Performed simple to intermediate troubleshooting concerning desktop computers, laptops, mobile devices, telephones, network connectivity, file permissions, storage, and printing

Migration Technician (Client Support Government of Alberta)

PCM Canada Inc.
Edmonton, Alberta
05.2016 - 02.2017
  • Maintained, analyzed, and troubleshot software and computer peripherals as required during system upgrades
  • Mapped network printers, installed applications, and managed a nightly deployment list
  • Offered technical assistance in the migration of client computer systems from LAN to GoA domain
  • Documented and certified the completion of migrations to the project team
  • Assisted in researching and documenting process improvements as discovered

Education

Diploma - Computer Network Administrator

Northern Alberta Institute of Technology
Edmonton, None
03-2015

Bachelor's degree - Computer Engineering

Sikkim Manipal University
Sikkim, India

Skills

  • Vulnerability Mitigation
  • Implementation of Office 365 Security
  • Public Sector Network Applications Expertise
  • Experience with FortiAnalyzer
  • Office 365 Management
  • DNS, OSPF, BGP, EIGRP, as well as knowledge of SD-WAN, firewalls, Wi-Fi, 8021x, and Zero Trust technology
  • Experience with government, courts, IT policies, and legislation, and an understanding of their application on related assignments
  • Proficient in Cisco and Fortinet Command Line Interfaces
  • PowerShell Administration
  • Active Directory, GPO, Network Share
  • Experience of more than 3 years in Microsoft 365 tenant and application support and administration, including SharePoint Online, OneDrive, Teams, and Azure Active Directory; Microsoft Entra ID (formerly Azure Active Directory) administration, including SharePoint Online, OneDrive, Teams, and Azure Active Directory; Microsoft Entra ID (formerly Azure Active Directory), Teams, and Azure Active Directory; Microsoft Entra ID (formerly Azure Active Directory)
  • MS EndPoint Manager
  • IT Service Management
  • ITIL
  • ServiceNow
  • Remedy
  • CCNA, CompTIA Security, Azure Certified
  • Technical Documentation

Certification

  • CompTIA Security + Certification
  • CCNA Certification
  • Microsoft Azure Fundamentals AZ-900 Certification

Achievementsandawards

  • Contributed to multiple projects, including GoA WIN 10 IPU, GoA Migration, and AHS Win 7 upgrade.
  • Successfully led a team of five members in the efficient setup of workstations, peripherals, LAN, and Wi-Fi network for 25 VIP clients (GoA Election Commission) within tight deadlines, effectively coordinating with clients and the DMP team.
  • Recognized with the prestigious Highest Tickets Resolution Award for resolving over 1300 tickets in 2018.

Highlightofskills

  • Computer Network Administrator from NAIT, Bachelor's degree in Computer Engineering
  • Proficient in Vulnerability Management, Azure Implementation, Office 365 Security Implementation, Windows ATP
  • Strong character, can-do attitude, quality-driven, and customer-focused mindset
  • Experience in Active Directory administration, Office 365 administration, Google G-Suite, Imaging Software, DNS, IP infrastructure, Meraki gears (router, switches, and Access Point installation and management), Cisco CLI
  • CCNA and CompTIA Security +, MS Azure Fundamental AZ-900 certified
  • Expertise in Microsoft SCCM OSD/MDT based imaging, PowerShell, AD, AAD, EndPoint Manager
  • Highly effective team-player, self-motivated, and problem-solver demonstrated in previous role as a Desktop Support Technician for CompTech Group
  • Ability to work in tight deadlines and maintain focus under pressure
  • Team-oriented with the capability to take direction, mentor junior employees, and meet deadlines, as verified in the current role as a WSP Desktop Analyst for PCM Canada Inc.
  • Ability to travel with a valid Class 5 driver’s license
  • Creative problem-solving, knowledge sharing, and enthusiasm
  • Experience with Change Manager to develop and document IT Service Management policies, processes, and procedures based on ITIL (ServiceNow, Remedy)

Additional Competencies

  • Consistently meeting and exceeding expectations.
  • Driven by a customer service-oriented mindset.
  • Effective and articulate communicator.
  • Proven team player with collaborative skills.
  • Proficient in conflict management.
  • Creative thinking for innovative problem-solving.
  • Possesses strong soft skills for effective interpersonal interactions.

Timeline

Network Administrator

Yellowhead Regional Library
02.2024 - Current

Technical Account Executive

SysGen Solution
07.2023 - 02.2024

IT Analyst – Tier II

CBMIT Inc.
07.2022 - 07.2023

System Support Analyst – Tier II

Ledcor Inc.
10.2019 - 07.2022

Technical Analyst –Tier II (Client support Government of Alberta)

PCM Canada Inc.
07.2017 - 09.2019

Migration Technician (Client Support Government of Alberta)

PCM Canada Inc.
05.2016 - 02.2017

Diploma - Computer Network Administrator

Northern Alberta Institute of Technology

Bachelor's degree - Computer Engineering

Sikkim Manipal University

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Roshan Singh