Summary
Overview
Work History
Skills
Certification
Availability
Languages
Timeline
Generic

Roshan Poudyal

North York,ON

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Junior assistant

Mt Everest Restaurant
09.2023 - 01.2024
  • Supported kitchen staff in food preparation and assembly for events and catering functions
  • Assisted in the setup and breakdown of catering equipment and serving stations
  • Maintained cleanliness of kitchen equipment, utensils, and workstations
  • Communicated effectively with team members to ensure efficient coordination during events
  • Provided excellent customer service by assisting with food service and addressing customer inquiries
  • Took calls to set appointments, answer questions and resolve concerns.
  • Developed strong relationships with clients for increased loyalty and satisfaction.
  • Maintained accurate records of financial transactions for efficient budget tracking and reporting purposes.

Costumer Service Representative

Gorkha Department Store
11.2022 - 07.2023
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Provided primary customer support to internal and external customers.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.

Skills

  • Customer Relations
  • Typing Speed
  • File Organization
  • Mail handling
  • Reception duties
  • Fast Learner
  • Computer Skills
  • Team Collaboration
  • Relationship Building
  • Support Services

Certification

Food Handling Certificate

Availability


  • Monday: Available before 2 pm
  • Tuesday: Available before 2 pm
  • Wednesday: Fully available
  • Thursday: Available before 2 pm
  • Friday: Fully available
  • Saturday: Fully available
  • Sunday: Fully available

Languages

English
Professional Working
Hindi
Professional Working
Nepali
Full Professional

Timeline

Junior assistant

Mt Everest Restaurant
09.2023 - 01.2024

Costumer Service Representative

Gorkha Department Store
11.2022 - 07.2023

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Roshan Poudyal