ROSHAN MATHEW
Toronto,ON
Summary
Dedicated hospitality professional with a strong background in guest services and operational support, seeking to advance into a Housekeeping Manager role. Passionate about maintaining exceptional cleanliness standards, leading diverse teams, and ensuring a superior guest experience through efficient housekeeping operations and attention to detail.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Guest Service Agent
WESTIN HARBOUR CASTLE
05.2025 - Current
- Handled incoming calls and directed inquiries to appropriate departments.
- Provided administrative support to various departments as needed.
- Trained new staff on front office protocols and customer service standards.
- Took initiative to resolve customer complaints quickly and efficiently.
- Managed front desk operations during shifts worked.
GUEST ENVIRONMENT EXPERT
DELTA
TORONTO, Canada
01.2023 - 05.2025
- Assisted with customer requests and answered questions to improve satisfaction.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Supervised daily laundry operations and ensured adherence to safety protocols.
- Monitored inventory levels and ordered supplies as needed for operations.
- Trained new employees on equipment usage and proper laundry techniques.
Front Office Supervisor
KOTTAYAM GRAND
KERALA, India
01.2022 - 01.2023
- Trained and mentored staff to enhance team performance and service quality.
- Managed scheduling and staffing to maintain optimal front desk coverage.
- Handled guest inquiries and resolved issues promptly for customer satisfaction.
- Implemented procedures to improve workflow and enhance guest experience.
- Oversaw inventory management for office supplies and equipment needs.
F&B COORDINATOR
THE TAMARA
COORG, India
01.2021 - 01.2022
- Coordinated inventory management to maintain stock levels and reduce waste.
- Monitored compliance with health and safety regulations throughout the establishment.
- Developed staff schedules to optimize coverage during peak service hours.
- Conducted regular performance evaluations to support employee development initiatives.
INTERNSHIP TRAINEE
THE TAJ
Karnataka, India
01.2019 - 01.2020
- Operated commercial laundry machines for efficient processing of linens and garments.
- Sorted, washed, and dried various fabrics according to care instructions.
- Maintained cleanliness and organization of laundry area and equipment.
Education
PG DIPLOMA - HOSPITALITY AND TOURISM OPERATIONS
FANSHAWE
TORONTO01.2024
BACHELORS - HOTEL MANAGEMENT
SJIHMCT PALAI
PALAI, INDIA01.2021
Skills
- Attention to detail
- Team collaboration
- Time management
- Problem solving
- Quality assurance
Certification
- Smart Serve
- AHLEI
- OTEC
- Driving Licence
Timeline
Guest Service Agent
WESTIN HARBOUR CASTLE
05.2025 - Current
GUEST ENVIRONMENT EXPERT
DELTA
01.2023 - 05.2025
Front Office Supervisor
KOTTAYAM GRAND
01.2022 - 01.2023
F&B COORDINATOR
THE TAMARA
01.2021 - 01.2022
INTERNSHIP TRAINEE
THE TAJ
01.2019 - 01.2020
PG DIPLOMA - HOSPITALITY AND TOURISM OPERATIONS
FANSHAWE
BACHELORS - HOTEL MANAGEMENT
SJIHMCT PALAI
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