ROSHAN MATHEW
Toronto,ON
Summary
Dedicated hospitality professional with a strong background in guest services and operational support, seeking to advance into a Housekeeping Manager role. Passionate about maintaining exceptional cleanliness standards, leading diverse teams, and ensuring a superior guest experience through efficient housekeeping operations and attention to detail.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Guest Service Agent
WESTIN HARBOUR CASTLE
05.2025 - Current
- Handled incoming calls and directed inquiries to appropriate departments.
- Provided administrative support to various departments as needed.
- Trained new staff on front office protocols and customer service standards.
- Took initiative to resolve customer complaints quickly and efficiently.
- Managed front desk operations during shifts worked.
GUEST ENVIRONMENT EXPERT
DELTA
TORONTO, Canada
01.2023 - 05.2025
- Assisted with customer requests and answered questions to improve satisfaction.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Supervised daily laundry operations and ensured adherence to safety protocols.
- Monitored inventory levels and ordered supplies as needed for operations.
- Trained new employees on equipment usage and proper laundry techniques.
Front Office Supervisor
KOTTAYAM GRAND
KERALA, India
01.2022 - 01.2023
- Trained and mentored staff to enhance team performance and service quality.
- Managed scheduling and staffing to maintain optimal front desk coverage.
- Handled guest inquiries and resolved issues promptly for customer satisfaction.
- Implemented procedures to improve workflow and enhance guest experience.
- Oversaw inventory management for office supplies and equipment needs.
F&B COORDINATOR
THE TAMARA
COORG, India
01.2021 - 01.2022
- Coordinated inventory management to maintain stock levels and reduce waste.
- Monitored compliance with health and safety regulations throughout the establishment.
- Developed staff schedules to optimize coverage during peak service hours.
- Conducted regular performance evaluations to support employee development initiatives.
INTERNSHIP TRAINEE
THE TAJ
Karnataka, India
01.2019 - 01.2020
- Operated commercial laundry machines for efficient processing of linens and garments.
- Sorted, washed, and dried various fabrics according to care instructions.
- Maintained cleanliness and organization of laundry area and equipment.
Education
PG DIPLOMA - HOSPITALITY AND TOURISM OPERATIONS
FANSHAWE
TORONTO01.2024
BACHELORS - HOTEL MANAGEMENT
SJIHMCT PALAI
PALAI, INDIA01.2021
Skills
- Attention to detail
- Team collaboration
- Time management
- Problem solving
- Quality assurance
Certification
- Smart Serve
- AHLEI
- OTEC
- Driving Licence
Timeline
Guest Service Agent
WESTIN HARBOUR CASTLE
05.2025 - Current
GUEST ENVIRONMENT EXPERT
DELTA
01.2023 - 05.2025
Front Office Supervisor
KOTTAYAM GRAND
01.2022 - 01.2023
F&B COORDINATOR
THE TAMARA
01.2021 - 01.2022
INTERNSHIP TRAINEE
THE TAJ
01.2019 - 01.2020
PG DIPLOMA - HOSPITALITY AND TOURISM OPERATIONS
FANSHAWE
BACHELORS - HOTEL MANAGEMENT
SJIHMCT PALAI
Similar Profiles
Israt FarjanaIsrat Farjana
Housekeeping Room Attendant at Westin Harbour CastleHousekeeping Room Attendant at Westin Harbour Castle
MD SAJIDUR RAHMANMD SAJIDUR RAHMAN
Housekeeping Aide at Westin Harbour CastleHousekeeping Aide at Westin Harbour Castle
MANOLO A. BASINGANMANOLO A. BASINGAN
Kitchen Helper - Dishwasher at The Westin Harbour Hotel - Agency EmployedKitchen Helper - Dishwasher at The Westin Harbour Hotel - Agency Employed
Kenrick BarnettKenrick Barnett
Digital Content Creator at Dutchpot ChroniclesDigital Content Creator at Dutchpot Chronicles
Tina MaiTina Mai
Digital Marketing Coordinator at SGreenGolf Inc.Digital Marketing Coordinator at SGreenGolf Inc.