Summary
Overview
Work History
Education
Skills
Languages
Certification
Interests
ADDITIONAL STRENGTHS
Awards
Timeline
Barista

Roshan Macaraig

Ottawa,ON

Summary

Pursuing a Bachelor’s degree in Hospitality and Tourism Management, equipped with strong interpersonal, problem-solving, and communication skills essential for creating positive passenger experiences. Proven ability to thrive in fast-paced environments while responding calmly to challenges and collaborating effectively within a team. Experienced in training and developing baristas, with a solid foundation in implementing programs that enhance team efficiency and elevate customer satisfaction. Adaptable to various learning styles, fostering a positive training environment that encourages growth and excellence.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Barista Trainer

Starbucks
04.2025 - Current
  • Mentored new staff on customer service expectations, including professional communication, order-taking etiquette, and fostering a respectful and inclusive atmosphere.
  • Trained and assisted new team members on the proper use of cafe equipment, including espresso machines, ensuring all drinks met quality and consistency standards.
  • Resolved customer complaints with patience and empathy, using interpersonal skills to de-escalate issues and maintain a positive guest experience.

Barista

Starbucks
10.2023 - Current
  • Collaborated effectively with team members to maintain operational efficiency during peak hours, fostering a cooperative and supportive work environment.
  • Adapted quickly to changing demands and customer preferences, demonstrating flexibility and problem-solving skills to improve the customer experience.
  • Greeted new and returning guests in a friendly and professional manner, maintained a spotless beverage preparation area and often customized high-quality beverages for customers.

Field Placement Student

Eastview Travel Agency
01.2023 - 01.2023
  • Assisted clients with travel arrangements, including flight bookings, hotel accommodations, and transportation.
  • Served as a front desk assistant by answering inquiries and resolving customer concerns promptly and professionally.
  • Arranged customer invoices and travel receipts.

Crew Member

Tim Hortons
01.2022 - 09.2022
  • Efficiently served beverages, meals, and snacks to customers, ensuring high levels of satisfaction.
  • Assisted in meal preparation and clean up during and after service.
  • Maintained composure and professionalism during busy periods, fostering a positive dining experience.

Crew Member

Wendy’s Restaurants
06.2020 - 01.2022
  • Consistently demonstrated punctuality and reliability by adhering to scheduled shifts and ensuring on-time arrival.
  • Developed technical competence in various operational tasks, including food preparation, order-taking, and customer service.
  • Assisted customers courteously and efficiently, ensuring a positive dining experience.

Co-op Student

Trainyards Medical Centre
01.2020 - 01.2020
  • Shadowed medical professionals and assisted in patient care activities, gaining exposure to medical procedures and protocols.
  • Managed patient records and documentation with accuracy and confidentiality, ensuring compliance with healthcare regulations.
  • Provided support to healthcare staff in administrative tasks, contributing to the efficient operation of the medical centre.

Education

Bachelor's Degree - Hospitality and Tourism Management

Algonquin College
Ottawa, ON
06-2027

College Diploma - Travel Studies

Algonquin College
Ottawa
06.2023

Skills

  • Staff coaching
  • Barista mentoring
  • POS systems
  • Milk steaming
  • Team player
  • Friendly and outgoing
  • Excellent memory
  • Attention to detail
  • Performance improvement
  • Adaptive and creative
  • Exceptional customer service
  • Professional demeanor

Languages

English
Native or Bilingual
Tagalog
Native or Bilingual

Certification

CT301 (Multiple Flight Attendants Onboard), Inflight Institute (Certification#RM-4E707)

Interests

  • Adventure Travel
  • Food Tourism
  • Reading
  • Dance

ADDITIONAL STRENGTHS

  • Languages: English, Tagalog (Philippines)
  • Certifications: CT301 (Multiple Flight Attendants Onboard), Inflight Institute (Certification#RM-4E707)
  • Awards/Activities: Partner of the Year - Starbucks (2023)

Awards

Partner of the Year - Starbucks (2023)

Timeline

Barista Trainer

Starbucks
04.2025 - Current

Barista

Starbucks
10.2023 - Current

Field Placement Student

Eastview Travel Agency
01.2023 - 01.2023

Crew Member

Tim Hortons
01.2022 - 09.2022

Crew Member

Wendy’s Restaurants
06.2020 - 01.2022

Co-op Student

Trainyards Medical Centre
01.2020 - 01.2020

Bachelor's Degree - Hospitality and Tourism Management

Algonquin College

College Diploma - Travel Studies

Algonquin College

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Roshan Macaraig