Roshan Abraham

- Manage student admissions, enrollment, and withdrawal processes in compliance with school policies and international education standards.

- Maintain accurate academic records, transcripts, and reports while ensuring confidentiality and data protection.

- Coordinate with academic heads, faculty, and parents to facilitate smooth academic operations.

- Oversee examination schedules, grade reporting, and student progression tracking.

- Ensure compliance with local and international accreditation requirements.

- Implement and improve administrative systems for efficiency and accuracy.

- Train and supervise administrative staff within the registrar’s office.

- Oversaw guest services and front office operations for a high-volume, international clientele during one of the world’s largest sporting events.

- Coordinated daily operations across multiple departments to ensure seamless guest experiences under tight timelines.

- Managed VIP and VVIP arrivals, departures, and special requests in compliance with FIFA hospitality standards.

- Liaised with security, transportation, and event teams to manage large crowd movements and ensure safety.

- Ensured compliance with event-specific protocols, including accreditation checks and restricted area access.

- Acted as the primary point of contact for residents, addressing inquiries, concerns, and requests with efficiency and professionalism.

- Managed VIP and long-stay guest relations, ensuring a personalized and memorable service experience.

- Coordinated with housekeeping, maintenance, and concierge teams to promptly fulfill resident needs and service requests.

- Assisted in administrative functions, including reservation management, billing support, and service reports.

- Implemented personalized guest experiences, increasing satisfaction and loyalty.

- Managed check-in and check-out processes, ensuring efficiency and personalized guest interactions.

- Coordinated room assignments and ensured guest preferences were met for a tailored stay experience.

- Resolved guest concerns promptly, maintaining high satisfaction scores in line with luxury brand standards.

- Collaborated with housekeeping, F&B, and other departments to deliver seamless guest experiences.

- Trained and mentored new front office associates to uphold brand service standards.