Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rosha Haddadmardani

Toronto,Ontario

Summary

Dynamic professional with a background in customer service and social media management. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Strong time management skills and a solid work ethic, complemented by critical thinking abilities that drive efficient project execution. Eager to leverage diverse skills in a variety of roles to contribute to team success.

Overview

3
3
years of professional experience

Work History

Social Media Manager

Renter To
01.2023 - 03.2024
  • Managed multiple social media platforms, ensuring a consistent brand voice and message.
  • Boosted engagement rates with the creation of compelling and visually appealing content.
  • Optimized posting schedules based on platform-specific analytics to maximize content visibility.
  • Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
  • Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
  • Increased brand awareness by developing and implementing effective social media strategies.
  • Analyzed performance metrics to identify areas for improvement and optimize social media campaigns.
  • Provided exceptional customer service through timely and thoughtful responses to user comments and messages.
  • Developed targeted advertising campaigns, driving website traffic and generating leads.

Customer Service Representative

Jeannie Services
01.2021 - 01.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

High School Diploma -

Earl Haig Secondary School
Toronto, On
06-2018

Skills

  • Time management
  • Critical thinking
  • Attention to detail
  • Customer service
  • Work ethic
  • Organization
  • Communication

Languages

English
Native or Bilingual
Persian
Native or Bilingual

Timeline

Social Media Manager

Renter To
01.2023 - 03.2024

Customer Service Representative

Jeannie Services
01.2021 - 01.2023

High School Diploma -

Earl Haig Secondary School

Similar Profiles

CREATE PROFILE
Rosha Haddadmardani