Rosha Haddadmardani
Toronto,Ontario
Summary
Dynamic professional with a background in customer service and social media management. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Strong time management skills and a solid work ethic, complemented by critical thinking abilities that drive efficient project execution. Eager to leverage diverse skills in a variety of roles to contribute to team success.
Overview
3
3
years of professional experience
Work History
Social Media Manager
Renter To
01.2023 - 03.2024
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
- Increased brand awareness by developing and implementing effective social media strategies.
- Analyzed performance metrics to identify areas for improvement and optimize social media campaigns.
- Provided exceptional customer service through timely and thoughtful responses to user comments and messages.
- Developed targeted advertising campaigns, driving website traffic and generating leads.
Customer Service Representative
Jeannie Services
01.2021 - 01.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
High School Diploma -
Earl Haig Secondary School
Toronto, On06-2018
Skills
- Time management
- Critical thinking
- Attention to detail
- Customer service
- Work ethic
- Organization
- Communication
Languages
English
Native or Bilingual
Persian
Native or Bilingual
Timeline
Social Media Manager
Renter To
01.2023 - 03.2024
Customer Service Representative
Jeannie Services
01.2021 - 01.2023
High School Diploma -
Earl Haig Secondary School