Rose (Wen-hsin) Yang
Vancouver,BC
Summary
Results-driven Sales Manager with proven success in leading sales teams to achieve targets and expand market reach. Skilled in developing effective sales strategies, fostering client relationships, and team leadership. Demonstrated ability to improve team performance through coaching and motivational techniques. Excel in communication, negotiation, and problem-solving to achieve sales targets and business growth.
Overview
24
24
years of professional experience
Work History
Sales Manager
IKEA Richmond
Richmond, British Columbia
07.2022 - 11.2024
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Conducted regular meetings with the Business navigator operation manager to review goals and objectives for the quarter and year.
- Coached, developed and motivated team to achieve revenue goals.
- Trained, coached, and mentored Shopkeepers to ensure success in their roles.
- Developed and implemented sales strategies to increase market share.
- Directed and coordinated products, services and sales activities.
- Created and presented weekly & monthly reports to the steering team on sales performance.
- Analyzed data to identify trends in customer behaviour and develop plans accordingly.
- Managed daily operations of the sales departments. (9 Home furnishing business)
- Developed sales plans, goals, strategies and objectives to achieve sales team goals and revenue objectives.
- Supported sales team members to drive growth and development.
- Worked effectively in team environments to make the workplace more productive.
- Worked with cross-functional teams to achieve goals.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Shopkeeper (Sales Department Manager)
IKEA Richmond
Richmond, British Columbia
11.2019 - 06.2022
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Oversaw merchandising and display efforts, enhancing product visibility and appeal.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Executed targeted merchandising and promotional plans to meet department sales goals.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
- Analyzed competitors and market trends to identify opportunities for growth and differentiation.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Analyzed business performance data and forecasted business results for upper management.
- Managed daily operations, ensuring efficient workflow and productivity.
- Led team meetings to communicate targets, share updates, and gather feedback.
- Monitored inventory levels, ensuring optimal stock and minimizing waste.
- Analyzed sales data and market trends to adapt strategies and maximize profitability.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Developed and implemented strategic departmental plans to achieve company targets.
- Managed budgets effectively by making sure costs stayed within allocated limits.
- Created monthly schedules for staff members to ensure adequate coverage during peak hours.
- Monitored daily sales figures to track trends in customer buying behavior.
- Held regular one-on-one meetings with employees to review performance and provided ongoing feedback and coaching to drive performance improvement.
- Implemented customer service standards, ensuring high levels of customer satisfaction.
Sales Team Leader
IKEA Richmond
Richmond, British Columbia
09.2017 - 10.2019
- Identified customer needs by asking questions and advising on best solutions.
- Identified areas of improvement within the sales process.
- Developed strategies to improve customer experience.
- Met KPIs consistently by motivating exceptional team performance and enabling consistent sales with hands-on leadership.
- Recognized employee achievements and rewarded top performers.
- Implemented effective methods of tracking customer feedback.
- Monitored daily sales activities and provided feedback to team members.
- Analyzed sales space capacities based on system parameters, securing high stock availability.
- Coached sales team members on best practices for customer interactions.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Reset store displays for special events and seasonal merchandise changes.
- Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
- Provided ongoing training and development opportunities for team members.
- Established standards of excellence in customer service, product knowledge, and communication skills.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked with cross-functional teams to achieve goals.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
Sales Expert
IKEA Richmond
Richmond, British Columbia
07.2016 - 08.2017
- Collaborated with the sales team to create effective promotional campaigns.
- Assisted customers in selecting appropriate products and services based on their needs.
- Coached junior employees on best practices for active selling.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Conducted market research to identify new sales opportunities.
- Established strong relationships with customers through regular communication.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Assisted floor sales staff in dealing with stubborn or difficult customers, resolving conflicts and implementing sales strategies to win business.
- Identified customer needs by asking questions and advising on best solutions.
- Worked with cross-functional teams to achieve goals.
Home Furnishing Consultant
IKEA Edmonton
Edmonton, Alberta
09.2014 - 05.2016
- Assisted in the organization and execution of in-store events and promotions.
- Recommended, selected and located merchandise based on customer desires.
- Advised clients on interior design concepts, color schemes, fabrics and textures.
- Offered financing options to customers, explaining terms and conditions clearly.
- Boosted sales by going beyond basics with every customer to offer product, style and purchasing advice.
- Maintained appealing and sparkling clean showroom by arranging and straightening furnishings.
- Assisted customers in selecting furniture based on their preferences and needs.
- Designed interior spaces by combining sets and pieces for cohesive looks.
- Assisted customers in selecting furniture pieces that matched their style, budget and needs.
- Trained new employees on proper handling of furniture pieces and related tasks.
Graphic Designer
21 Design
Tainan, Taiwan, Taiwan
02.2001 - 12.2013
- Created visual concepts using computer software to communicate ideas that inspire, inform, or captivate consumers.
- Designed print materials such as brochures, flyers and posters for marketing campaigns.
- Presented design concepts to stakeholders, articulating design choices and revisions as needed.
- Prepared rough sketches of product concepts, discussed with clients and made necessary changes.
- Developed, designed, laid out and produced variety of technical illustrations for brochures, banners, and signs.
- Created design concepts and sample layouts using knowledge of layout and design principles.
- Managed multiple design projects simultaneously, ensuring timely delivery and adherence to brand standards.
- Analyzed and interpreted client briefs to create designs that meet business objectives.
- Collaborated with clients and stakeholders to ensure satisfaction of design deliverables.
- Developed creative concepts for client presentations, effectively communicating design vision.
- Utilized various software and tools to streamline processes and optimize performance.
- Worked effectively in team environments to make the workplace more productive.
Education
Bachelor of Arts - Applied English
Sourthern Taiwan University
Tainan, Taiwan06-2008
Bachelor of Arts - Arts And Crafts
Tung Fang Design University
Kaohsiung, Taiwan06-2003
Skills
- Sales operation
- Business strategic planning
- Staff management, training and development
- Data analysis
- Bilingual in [Mandrain]
- Strategic partnerships & relationship building
- [Illustrator, Photoshop, Excel, PowerPoint & Word] expertise
- Graphic design
- Project coordination
- Retail operations management
Affiliations
- Volunteer experience: North Country Fair, 39 Hours short film congestive, Tzu Chi Foundation, Shun-chin-shui stray animal shelter, Fotoformosa international photo exhibition.
- Interests and hobbies: ImageiNation photography show organizer, From Eyes to Heart photography show photographer, Fotoformosa international photo exhibition photographer & graphic designer.
Languages
English
Professional
Mandrain
Native/ Bilingual
Taiwanese
Native/ Bilingual
Accomplishments
- IKEA Ambassador (Canada)
- IKEA Storage across the home (CA project ambassador)
- OIB (One IKEA Bonus) achievement
- IKEA Commercial Review achievement
- IKEA Concept Review Global #1
Timeline
Sales Manager
IKEA Richmond
07.2022 - 11.2024
Shopkeeper (Sales Department Manager)
IKEA Richmond
11.2019 - 06.2022
Sales Team Leader
IKEA Richmond
09.2017 - 10.2019
Sales Expert
IKEA Richmond
07.2016 - 08.2017
Home Furnishing Consultant
IKEA Edmonton
09.2014 - 05.2016
Graphic Designer
21 Design
02.2001 - 12.2013
Bachelor of Arts - Applied English
Sourthern Taiwan University
Bachelor of Arts - Arts And Crafts
Tung Fang Design University
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