Rose U. Mrabure
Oshawa,ON
Summary
A dynamic professional with a passion for driving organizational change and fostering personal growth in diverse environments. Proven track record of leading innovative initiatives and implementing strategies to improve engagement, retention, and performance across various sectors. Recognized for outstanding leadership skills and the ability to inspire and motivate teams to achieve superior results. Committed to creating an inclusive, high-performance culture that enables individuals to reach their full potential while fostering sustainable growth. Currently advancing postgraduate studies in Human Resources Management, Marketing, and Entrepreneurship at Trent University. Seeking to leverage expertise and leadership skills to contribute to the success of a progressive organization while exploring new frontiers to create impact and add value
Overview
5
5
years of professional experience
Work History
Human Resource Executive
Centenary City FZE
11.2022 - 12.2023
- Introduced flexible work arrangements that improved productivity while supporting employee work-life balance.
- Participated at strategic and operational level to develop and strengthen human resources services, relationships and mission.
- Directed hiring and onboarding programs for new employees.
- Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
- Oversee the full recruitment lifecycle, from job posting to onboarding, ensuring the acquisition of top talent while reducing time-to-fill.
- Manage benefits administration, including health insurance, retirement plans, and leave policies, ensuring compliance with legal regulations and cost-effectiveness.
- Collaborate with department heads to develop and implement succession planning strategies, resulting in a more robust talent pipeline and smoother leadership transitions.
- Develop and implement HR strategies aligned with organizational goals, resulting in an increase in employee satisfaction and retention
Front Desk/Clerical Assistant
Centenary City FZE
11.2020 - 12.2022
- Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
- Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
- Interacted with customers by phone, email, or in-person to provide information.
- Increased department efficiency by managing correspondence, answering phones, and directing inquiries to appropriate personnel.
- Provided administrative support to various departments, including filing documents, organizing records, and assisting with data entry tasks.
- Prepared and distributed correspondence, memos, and reports, maintaining confidentiality and accuracy in all communications.
- Provided administrative support to various departments, including filing documents, organizing records, and assisting with data entry tasks
Customer Service/Marketing
Bentomat Values Nig. Ltd
03.2019 - 01.2020
- Resolve customer complaints and issues effectively, demonstrating empathy and problem solving skills to ensure customer satisfaction and retention.
- Utilize CRM software to manage customer interactions, update records, and track customer feedback and inquiries
- Assisted in the development of corporate policies related to international trade, ensuring alignment with legal requirements and industry best practices.
- Identified opportunities for cost savings through analysis of tariff classifications and duty rates.
- Collaborated with cross-functional teams to improve overall supply chain efficiency and customer satisfaction.
- Assist in creating marketing materials such as brochures, flyers, and social media content, ensuring alignment with brand guidelines and messaging.
Education
Post-Degree Certificate - Human Resources, Marketing & Entrepreneurship
Trent University
Oshawa, ON01.2025
Bachelor of Science - Food Science And Technology
Obafemi Awolowo University
09.2015
Skills
- Onboarding process
- Customer Service and Relations
- Diversity and Inclusion
- Conflict Resolution
- Team Work
- Strong Communication and Interpersonal skills
- Employee Relations
- Strategic Planning
- Confidentiality and Organizational skills
- Technology Proficiency
- Microsoft Office Suit
- Problem Solving
- Attention to Details
Languages
English
Native or Bilingual
Timeline
Human Resource Executive
Centenary City FZE
11.2022 - 12.2023
Front Desk/Clerical Assistant
Centenary City FZE
11.2020 - 12.2022
Customer Service/Marketing
Bentomat Values Nig. Ltd
03.2019 - 01.2020
Post-Degree Certificate - Human Resources, Marketing & Entrepreneurship
Trent University
Bachelor of Science - Food Science And Technology
Obafemi Awolowo University
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