Summary
Overview
Work History
Education
Skills
Timeline
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ROSETTE HERNANDEZ

VACAVILLE

Summary

Owner | Dulce De Rosette
Entrepreneur with a proven track record of delivering exceptional customer satisfaction, enhancing operational efficiency, and driving business growth. Skilled in inventory control, conflict resolution, and team leadership, with a strong foundation in customer service. Known for streamlining processes, optimizing operations, and consistently surpassing business goals. Adept at strategic planning, staff training, and fostering strong community relationships, while expanding brand visibility through innovative marketing and community involvement. Recognized for adaptability, reliability, and a results-driven approach in dynamic business environments.


Managerial Positions | Barnes & Noble
Accomplished retail management professional with expertise in driving sales, optimizing store operations, and elevating customer experiences. Demonstrates strong leadership through effective team collaboration, staff development, and strategic planning to achieve and exceed business objectives. Skilled in inventory management, merchandising, and operational problem-solving, with a reputation for reliability, adaptability, and delivering measurable results in fast-paced retail environments.

Overview

15
15
years of professional experience

Work History

Bakery Manager

Dulce De Rosette
12.2020 - Current
  • Supported inventory management by tracking stock levels and placing orders for supplies as needed.
  • Learned baking techniques, including mixing, proofing, and baking various types of pastries.
  • Maintained cleanliness of workstations and equipment to comply with health regulations and enhance safety.
  • Managed daily operations, ensuring efficient workflow and adherence to safety standards.
  • Developed and implemented process improvements, enhancing service delivery and customer satisfaction.
  • Oversaw inventory management, optimizing stock levels to reduce waste and improve availability.
  • Created marketing strategies to increase brand visibility and attract new clients through social media channels.
  • Analyzed customer feedback to identify areas for improvement, driving adjustments in service offerings.
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
  • Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Assessed income and expenses and adapted plans to improve profit levels.
  • Implemented effective financial management practices, improving cash flow and profitability.
  • Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
  • Contributed positively to the local community through involvement in various events or charitable organizations.
  • Improved safety standards by regularly reviewing protocols and implementing necessary updates.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Documented mileage, deliveries, pickups, customer issues and damages

Retail Manager

Barnes & Noble
04.2018 - 10.2019
  • Oversaw daily store operations, ensuring effective inventory management and optimal customer service.
  • Developed and implemented promotional strategies to enhance sales and improve customer engagement.
  • Trained and mentored staff on product knowledge, sales techniques, and operational procedures.
  • Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
  • Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
  • Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Implemented loss prevention strategies to minimize shrinkage and maintain profitability.
  • Completed daily paperwork and computer entry of sales data as established by management.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Trained and developed new employees for ease of transition into team.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Answered questions about store policies and addressed customer concerns.
  • Analyzed sales data to identify trends, adjust inventory levels accordingly, and maximize revenue opportunities.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Contributed to company-wide initiatives by participating in regional manager meetings, sharing best practices, and collaborating on strategy development.
  • Revamped product displays to enhance visual appeal and stimulate interest.
  • Coordinated inventory management to minimize stock shortages and ensure product availability for customers.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Stockroom Manager

Barnes & Noble
07.2016 - 04.2018
  • Oversaw inventory management processes, ensuring accuracy and efficiency in stock levels.
  • Trained and mentored staff on best practices for stockroom organization and safety protocols.
  • Implemented streamlined workflows to enhance productivity and reduce processing times.
  • Coordinated with suppliers to optimize order fulfillment and maintain inventory integrity.
  • Evaluated stockroom operations, identifying areas for improvement and implementing corrective actions.
  • Developed training materials for new hires, enhancing onboarding experience and operational knowledge.
  • Analyzed inventory discrepancies, initiating corrective measures to minimize errors and losses.
  • Monitored supplier performance regularly to identify potential risks or areas requiring improvement within supply chain management processes.
  • Reduced stock discrepancies through meticulous record-keeping and regular audits.
  • Enhanced team productivity by providing clear guidance and support in daily tasks.
  • Played an active role in continuous improvement efforts by proactively identifying areas of opportunity for streamlining processes or enhancing stockroom operations.
  • Optimized warehouse layout for easy access and efficient movement of goods, increasing overall workflow efficiency.
  • Managed returns process efficiently, resulting in swift resolution of customer issues and minimized financial impact to the company.
  • Improved stockroom efficiency by implementing an effective organization system for inventory management.
  • Maintained neat and organized backroom to easily access merchandise and drive sales.
  • Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
  • Censor-tagged merchandise to help deter theft and maximize sales of merchandise.
  • Coordinated driver dispatch to accomplish daily delivery requirements.

Sales Department Lead

Barnes & Noble
06.2012 - 07.2016
  • Led sales strategy development to drive revenue growth and market expansion.
  • Mentored team members to enhance performance and achieve individual goals.
  • Streamlined sales processes, improving efficiency and customer satisfaction.
  • Analyzed market trends to identify opportunities for product positioning.
  • Developed key performance indicators to measure team success and productivity.
  • Maximized profits by effectively upselling complementary products or services based on client needs analysis during consultative selling process.
  • Achieved consistent sales growth by proactively identifying new business opportunities within target markets.
  • Developed strong customer relationships by providing exceptional service and promptly addressing concerns.
  • Delivered persuasive product presentations, resulting in higher conversion rates from prospects to paid members.
  • Mentored junior sales staff, sharing expert knowledge and best practices for enhanced performance across the department.
  • Improved client retention rates by cultivating long-lasting relationships through regular communications and tailored solutions.
  • Coordinated cross-functional efforts among various departments to ensure smooth project execution from initial sale through completion of deliverables.
  • Analyzed market trends, competitor activities, and customer feedback to inform adjustments in sales tactics for optimal results.
  • Increased sales revenue by consistently meeting and exceeding individual and team sales targets.
  • Implemented effective sales strategies to expand market share and drive company growth.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Set and achieved company defined sales goals.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Informed customers of promotions to increase sales productivity and volume.
  • Contributed to team objectives in fast-paced environment.
  • Achieved or exceeded company-defined sales quotas.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Kept detailed records of daily activities through online customer database.
  • Recorded accurate and efficient records in customer database.
  • Trained new employees on customer service, money handling and organizing strategies.

Digital Sales Lead

Barnes & Noble
06.2012 - 12.2012
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Strengthened communication skills through regular interactions with others.
  • Learned and adapted quickly to new technology and software applications.
  • Assisted customers with e-book support, repair, and operations

Bookseller

Barnes & Noble
06.2010 - 01.2012
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded proactively and positively to rapid change.
  • Promptly responded to inquiries and requests from prospective customers.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Cross-trained and provided backup support for organizational leadership.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Implemented and developed customer service training processes.

Education

High School Diploma -

Holy Names High School
Oakland, CA

Skills

  • Order management
  • Supervisory experience
  • Business management
  • Computer proficiency
  • Conflict resolution
  • Customer service
  • Cash management
  • Store operations
  • Inventory control
  • Active listening
  • Data entry
  • Critical thinking

Timeline

Bakery Manager

Dulce De Rosette
12.2020 - Current

Retail Manager

Barnes & Noble
04.2018 - 10.2019

Stockroom Manager

Barnes & Noble
07.2016 - 04.2018

Sales Department Lead

Barnes & Noble
06.2012 - 07.2016

Digital Sales Lead

Barnes & Noble
06.2012 - 12.2012

Bookseller

Barnes & Noble
06.2010 - 01.2012

High School Diploma -

Holy Names High School

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ROSETTE HERNANDEZ