Rosetta Edwards
Brampton,Canada
Summary
Seasoned Lead Passenger Service Agent with a proven track record at Swissport Canada Inc., showcasing strong leadership and language proficiency. Excelled in training and mentoring teams for exceptional customer service, significantly enhancing passenger satisfaction. Expert in boarding coordination and airport safety regulations, ensuring efficient and secure operations.
Overview
7
7
years of professional experience
Work History
Lead Passenger Service Agent
Swissport canada inc
Toronto, Ontario
03.2023 - Current
- Assisted with check-in procedures for passengers and baggage, including boarding passes and luggage tags.
- Performed pre-flight inspections on aircraft cabins to ensure cleanliness standards were met.
- Upheld and conducted guidelines to maintain a professional appearance.
- Processed various forms of payment and applied travel vouchers to help customers obtain tickets.
- Recruited, trained, and guided team members to offer every passenger top-notch service and support.
- Supervised ground operations staff in checking in passengers, verifying documents, and issuing tickets.
- Operated a computerized system to handle ticketing and check-ins.
- Operated equipment includes the jet bridge.
- Turnaround coordinator for Sunwing, Neos, Pia, Saudia, and Aerojet.
Dual Assistant Executive Housekeeper
Home2 Suites By Hilton & Hilton Garden Inn
Brampton, Ontario
07.2022 - 03.2024
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
- Motivated cleaning staff with several weekly incentives for maintaining high standards of safety regulations and completing duties quickly.
- Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
Aircraft Groomer Supervisor
Prime Flight Aviation
Mississauga, Ontario
03.2021 - 03.2023
- Conducted regular inspections of all the areas to ensure that the standard was met and maintain
- Assisted with training new employees on safety protocols, cleaning techniques, and job duties.
- Maintained record of completed tasks including work orders and time sheets.
- Created schedules, shift reports, and other business documentation to coordinate aircraft cleaning needs.
- Conduct security checks on the aircraft
- Followed all company policies related to grooming standards for aircraft.
Housekeeping Supervisor
Townplace Suite by Marriot
, Mississaugh
10.2017 - 03.2020
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Explained goals and expectations required of trainees.
- Practiced safe work habits and wore protective safety equipment.
- Coached staff on strategies to enhance performance and improve customer relations.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Communicated with maintenance team on damages to repair.
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Communicated guest service scores to drive improvement and higher guest satisfaction.
Education
GED -
Barbados Training Institue
Barbados09-2005
Skills
- Passenger assistance
- Boarding coordination
- Airport safety regulations
- Language proficiency
- Flexible schedule
- Strong leadership
- Training and mentoring
- Customer service
Timeline
Lead Passenger Service Agent
Swissport canada inc
03.2023 - Current
Dual Assistant Executive Housekeeper
Home2 Suites By Hilton & Hilton Garden Inn
07.2022 - 03.2024
Aircraft Groomer Supervisor
Prime Flight Aviation
03.2021 - 03.2023
Housekeeping Supervisor
Townplace Suite by Marriot
10.2017 - 03.2020
GED -
Barbados Training Institue
Certification
- Hospitality and Tourism Management Certification – American Hotel & Lodging Educational Institute.
- Sabre Certification – Sabre.
- Amadeus Certification – Amadeus IT Group.
Accomplishments
- Supervised a team of 120 staff members.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeContract WorkInternshipWork Location
HybridRemoteOn-SiteImportant To Me
Work-life balanceWork from home optionPaid sick leaveCareer advancementCompany CulturePaid time offFlexible work hoursLanguages
English
Native language
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