Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

ROSE TANIYA JOSE

Halifax,NS

Summary

Dynamic Client Advisor at Royal Bank of Canada with a proven track record in conflict resolution and customer service excellence. Adept at driving sales through effective communication and problem-solving, while empowering clients to utilize digital banking solutions. Recognized for enhancing client engagement and satisfaction in fast-paced environments.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Client Support Assistant

Shannex
Halifax, Nova Scotia
05.2023 - Current
  • Assisted with personal hygiene tasks such as toileting, showering, and bathing, shaving, and oral hygiene.
  • Provided home support services to elderly individuals, including assisting with activities of daily living, such as bathing, dressing, and grooming.
  • Assisted individuals with mobility issues in transferring from bed to wheelchair and vice versa.
  • Monitored residents assessed for at-risk behaviors (exploring, falls, choking, etc.). And intervene appropriately when necessary.
  • Administer medication for residents as assigned under the direction of the Client Services Manager and in accordance with physician orders, following all medication management policies and guidelines; pick up soiled laundry from care areas, change the laundry bags, and deliver them to the laundry room.

Client Advisor

Royal Bank Of Canada
Halifax, Nova Scotia
05.2022 - 12.2023
  • Proactively resolving client concerns and continuously striving to provide sales and digital options as solutions.
  • Acting as an RBC Ambassador inside our stores, and representing RBC at local community events, championing the RBC brand, and driving business.
  • Actively engaging in, participating in, and championing national and regional sales campaigns.
  • Providing access to ATMs, telephone banking, and online banking services for both personal and business clients.
  • Educating clients on the breadth and depth of different ways to interact with RBC (in person, by phone, virtually, and digitally).
  • Enabling clients to engage with RBC through the channel of their choice by providing access to automated banking machines (ABMs), telephone banking, online banking, and RBC digital apps.
  • Actively engaging, diligently educating, and enabling our clients to digitally self-serve, fulfill, and buy on their own mobile devices, using online banking or at the ABM, on every occasion.

Customer Care Representative

Sidney call centre
Halifax, Nova Scotia
01.2022 - 12.2023
  • Handles 100+ inbound customer calls per day, providing brief and efficient details.
  • Memorized company products and services to answer customer questions quickly and efficiently.
  • Discuss all customer issues, and provide possible solutions.
  • Collect customer data with accuracy, and enter data into customer service software.
  • Provide information on additional products and services.
  • Skilled in video conferencing platforms such as Zoom and Skype.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • De-escalated customer issues with proven conflict mediation and problem-solving abilities.
  • Kept customer and system account information accurate and current to support timely resolutions for concerns.

Education

Diploma - Culinary Arts, Hospitality, Hotel Operations Management

Centennial CollegeSchool of Hospitality, Tourism
12.2021

01.2021

04.2019

Skills

  • Conflict resolution
  • Call handling efficiency
  • Time management
  • Accounting Skills
  • Mail Management
  • Customer service
  • Adaptability
  • Verbal communication
  • Interpersonal skills
  • Problem solving

Certification

Smart serve certification

Train can food handler certificate

First aid and CPR “C” certification

Languages

English
Professional
Malayalam
Full Professional

Timeline

Client Support Assistant

Shannex
05.2023 - Current

Client Advisor

Royal Bank Of Canada
05.2022 - 12.2023

Customer Care Representative

Sidney call centre
01.2022 - 12.2023

Diploma - Culinary Arts, Hospitality, Hotel Operations Management

Centennial CollegeSchool of Hospitality, Tourism

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ROSE TANIYA JOSE