Rosemond Owusu
Summary
- Diligent Customer Service Representative with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
- Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
- As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
- Exceptional oral and written communication in English, Twi and Fabre.
- CPR level C Certified.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
V.M.O Inc.
04.2022 - Current
- Invoicing clients.
- Placing customer orders in regards quantity of inventory requested by clients, confirming price and total cost of inventory requested by clients.
- Updating client's profile.
- Sending fax, email or phoning clients in regards to inventory, discounts or price match of various inventory items.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Personal Support Worker
Maple-crest Village Retirement Living
05.2018 - 02.2022
- Observed, documented and reported any emotional or physical change in clients.
- Conditioning exercise and passive range of motion extremities for care clients.
- Communicated any emergency situations to supervisor or Emergency Medical Service.
- Assisted with transfer of client.
Personal Support Worker
Billing Scout Minor
12.2015 - 03.2018
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
Personal Support Worker
Clarion Nursing Home
06.2015 - 07.2015
- Assisted clients with feeding and personal hygiene care.
- Observed, documented and reported any emotional or physical change in clients.
- Conditioning exercise and passive range of motion extremities for care clients.
- Communicated any emergency situations to supervisor or Emergency Medical Service.
- Completed 175 unsupervised hours.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients with daily living activities, promoting independence and wellbeing.
Education
Personal Support Worker Certificate -
National Academy of Health and Business
Hamilton, ON05.2015
Personal Support Worker Diploma -
Boakye Donkwa
04.2012
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Computer proficiency
- Relationship building
- Problem resolution
- Call center experience
Certification
- Personal Support Worker Certificate, National Association of Career Colleges, 05/01/15
- Ostomy Education, 12/01/14
- Feeding Certificate, 12/01/14
- Infection Control Certificate, 11/01/14
- CPR/First Aid Level C, Action Plus First Aid, 11/01/14
References
Available Upon Request
Languages
English
Full Professional
Timeline
Customer Service Representative
V.M.O Inc.
04.2022 - Current
Personal Support Worker
Maple-crest Village Retirement Living
05.2018 - 02.2022
Personal Support Worker
Billing Scout Minor
12.2015 - 03.2018
Personal Support Worker
Clarion Nursing Home
06.2015 - 07.2015
Personal Support Worker Diploma -
Boakye Donkwa
Personal Support Worker Certificate -
National Academy of Health and Business