Rosemond Acquaye
Accra,,Ghana
Summary
Experienced Executive Assistant with 4+ years of administrative experience supporting executives and managers in a fast-paced organization. Proven ability to manage various schedules and projects, coordinate complex calendars, create meeting agendas and maintain effective communications across multiple departments. Strong planning, organizational, multitasking, and time management skills.
Overview
12
12
years of professional experience
Work History
Manager, Sales & Marketing
NADABERT Enterprises
07.2020 - Current
- Performing administrative tasks such as answering phones, greeting clients, and scheduling appointments
- Providing customer service by answering questions about products or services, processing orders, and handling complaints
- Maintaining relationships with current customers by providing them with product information and promotional offers
- Preparing proposals for new business opportunities and managing existing accounts
- Preparing marketing materials such as brochures, fliers, and catalogs
- Coordinating events such as trade shows, conventions, seminars, or product launches
- Collecting and analyzing data about customer preferences and buying habits for targeted marketing purposes
- Developing and executing marketing strategies for specific products or services.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Field Enumerator
Old Care International Ghana
01.2020 - 06.2020
- Explained objectives of surveys and their procedures to people who are to be interviewed
- Interpreted interview questions to assist people in understanding them and providing eloquent answers
- Assisted people in filling out survey forms and explaining items on survey forms
- Double-checked information on survey forms or information pads to ensure accuracy of information
- Identified and reported any issues that may arise while attempting to obtain valid data
- Compiled, recorded, and coded information derived from specified forms into a predefined database
- Ensured that the supervisor is kept informed of completed assignments and progress
- Analyzed the authenticity of the information provided by ensuring direct contact with each family member within a family.
- Reduced survey errors by maintaining a strong attention to detail while recording respondent information.
- Maintained confidentiality of sensitive information, protecting respondent privacy and ensuring compliance with ethical guidelines.
Executive Assistant (NSP)
Ghana Education Service
09.2018 - 08.2019
- Acted as the point of contact among executives, employees, and other external partners
- Managed information flow in a timely and accurate manner
- Managed executives’ calendars and set up meetings
- Made travel and accommodation arrangements
- Tracked daily expenses and prepared weekly, monthly, or quarterly reports
- Acted as an office manager by keeping up with office supply inventory
- Formatted information for internal and external communication – memos, emails, presentations, reports
- Took minutes during meetings
- Screened and directed phone calls and distribute correspondence
- Organized and maintain the office filing system.
Client Service Intern
Stanbic Bank Ghana
01.2012 - 12.2012
- Managed large amounts of incoming phone calls
- Generated sales leads
- Identified and assessed customers’ needs to achieve satisfaction
- Built sustainable relationships and trust with customer accounts through open and interactive communication
- Provided accurate, valid, and complete information by using the right methods/tools
- Met personal/customer service team sales targets and call handling quotas
- Handled customer complaints, provided appropriate solutions and alternatives within the time limits; followed up to ensure resolution
- Kept records of customer interactions, processed customer accounts, and filed documents
- Followed communication procedures, guidelines, and policies.
Education
Bachelor of Arts - Linguistics And Psychology
University of Ghana
Legon, Accra05.2018
WASSCE -
Krobo Girls Senior High School
Krobo Odumasi06.2014
Skills
- Verbal and Written Communication
- Strategic Planning
- Staff Training and Development
- Scheduling and time management
- Contract Management
- Expense Tracking
- Sales Techniques
- Attention to Detail
- Analytical Skills
- MS Office
Languages
English
Full Professional
References
Available upon request.
Timeline
Manager, Sales & Marketing
NADABERT Enterprises
07.2020 - Current
Field Enumerator
Old Care International Ghana
01.2020 - 06.2020
Executive Assistant (NSP)
Ghana Education Service
09.2018 - 08.2019
Client Service Intern
Stanbic Bank Ghana
01.2012 - 12.2012
Bachelor of Arts - Linguistics And Psychology
University of Ghana
WASSCE -
Krobo Girls Senior High School
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