Rosemary Zepeda
South El Monte
Summary
Dedicated cashier with strong cash handling expertise and a focus on enhancing customer satisfaction. Proven ability to adapt to new technologies and streamline operations.
Results-driven utility clerk and cashier with experience in POS operations and safe food handling. Known for resolving customer inquiries and improving service efficiency in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Utility Clerk & Cashier
Superior Grocers
Los Angeles, CA
01.2025 - 01.2026
- Processed customer transactions efficiently at checkout stations.
- Organized merchandise displays to enhance product visibility and accessibility.
- Addressed and resolved customer complaints and answered subsequent customer service questions.
- Enhanced team productivity with effective communication, coordination, and collaboration on tasks.
- Managed cash register operations, ensuring balanced drawers at end of shifts
- Processed customer transactions accurately and efficiently using POS systems
- Maintained cleanliness and organization of checkout areas to promote safety
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Crew Member
McDonald's
Rosemead, CA
08.2023 - 08.2024
- Adapted quickly to changing tasks and priorities in a fast-paced environment.
- Contributed to inventory management by restocking supplies as needed throughout shifts.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Ensured food safety by rigorously adhering to sanitation standards during food preparation.
Cashier
Sodexo Food Service
Walnut, CA
02.2023 - 06.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained clean and organized checkout areas to enhance customer experience.
- Collaborated with team members to ensure timely service during peak hours.
- Handled cash, credit, and gift card transactions accurately and securely.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled cash with high accuracy and took care to check bills for fraud.
Crew Member
McDonald's
El Monte, CA
06.2022 - 02.2023
- Delivered exceptional customer service during peak hours, ensuring prompt order fulfillment.
- Maintained cleanliness and organization of dining area to enhance customer experience.
- Collaborated with team members to streamline food preparation processes and reduce wait times.
- Managed cash register operations, processing transactions accurately and efficiently.
- Worked front counter, drive-thru and other areas.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Took orders, prepared meals, and collected payments.
Education
High School Diploma -
South El Monte High School
South El Monte, CA06.2022
Skills
- Stocking and replenishment
- Point of sale operation
- Handling payments
- Customer service
- Taking orders
- Safe food handling
- Drive-thru operations
- Money handling
- Order taking
- Payment processing
- POS system operations
- Teamwork
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Utility Clerk & Cashier
Superior Grocers
01.2025 - 01.2026
Crew Member
McDonald's
08.2023 - 08.2024
Cashier
Sodexo Food Service
02.2023 - 06.2023
Crew Member
McDonald's
06.2022 - 02.2023
High School Diploma -
South El Monte High School