Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Rosemary Njeri

St. Catharines,ON

Summary

Dynamic and detail-oriented professional with experience at Fallsview Casino Resort and Americana Conference Resort, excelling in fast-paced environments. Proven ability in customer service and strong teamwork, enhancing guest experiences through effective communication and organization. Recognized for managing multiple tasks efficiently while maintaining high service standards during large-scale events.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Banquet Server

Fallsview Casino Resort
11.2024 - Current
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
  • Set up banquet tables and chairs based on event requirements.
  • Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.

Banquet Server

Americana Conference Resort and Spa
09.2024 - 07.2025
  • Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
  • Adhered to all health and safety regulations while serving food and beverages.
  • Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
  • Provided friendly, courteous service to create memorable moments for guests.

Kempinski Hotel Dubai

02.2023 - 10.2023
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Organized and detail-oriented with a strong work ethic.

Customer Service Representative

Deelai Electricals
05.2019 - 02.2020
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Education

Personal Worker Certificate - P.S.W

Academy of Learning Career College
Fort Erie, ON
09-2025

GED -

Utalii Collage Kenya
Kenya
03-2017

Skills

  • Strong teamwork
  • Time management
  • Customer service
  • Food service

Languages

English
Swahili

Certification

  • Food Handling
  • Smart Serve

Timeline

Banquet Server

Fallsview Casino Resort
11.2024 - Current

Banquet Server

Americana Conference Resort and Spa
09.2024 - 07.2025

Kempinski Hotel Dubai

02.2023 - 10.2023

Customer Service Representative

Deelai Electricals
05.2019 - 02.2020

Personal Worker Certificate - P.S.W

Academy of Learning Career College

GED -

Utalii Collage Kenya
Rosemary Njeri