Rosemary Main
Mission
Summary
To secure full time employment with a progressive company that encourages professional and personal development with room for growth.
Overview
16
16
years of professional experience
Work History
Style Consultant /Retail Sales Key Holder
Rex Cox Menswear
06.2024 - Current
- Greeted all clients with warm smile and asked open-ended questions to better understand his or her needs.
- Enhanced store sales by creating visually appealing merchandise displays and new floor designs to showcase current trends as well as sale advertisements.
- Increased customer satisfaction by providing personalized style consultations, and expert tailoring for a perfect fit and a personalized customer experience.
- Maximized brand sales by leveraging opportunities for upselling additional clothing items, shoes, and accessories.
- Processed returns and exchanges swiftly, ensuring a positive customer experience while adhering to company policies.
- Opened and closed store at proper times for reliable services. Balanced cash registers at end of shift and filled out necessary reports.
Customer Service Representative
Unifirst Canada
03.2012 - 05.2024
- Assist customers by answering questions related to their accounts, procedures and services by telephone or email
- IOS Certified Company
- Preparing and data processing daily paper work from all departments
- Accounts Receivable: calling outstanding accounts, processing credits and exchanges, and resolving account conflicts through Unifirst's escalation process
- Working with sales dept. to create and process new accounts into the AMS system.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Sales Representative
UniFirst
05.2018 - 01.2019
- Provided comprehensive training on product offerings to new team members for optimal performance in sales roles.
- Maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Developed strong rapport with customers and created positive impression of business.
- Acquired new business accounts in specified territory
- Called on businesses in person, from major corporations to small companies.
- Conducted presentation meetings with potential clients as needed
- Negotiated sales contracts and oversee new account installations.
New Accounts Coordinator
UniFirst
10.2015 - 04.2018
- Managed a high volume of new account requests while maintaining attention to detail and accuracy in documentation.
- Conducted comprehensive customer needs assessments during initial consultations, tailoring solutions accordingly to optimize satisfaction levels.
- Keyed customer contact information and payment data into system carefully observing corporate confidentiality procedures.
- Worked with stockroom as well as production dept. to ensure all products and garments are ordered and assembled as per the clients requests.
- Joined our Delivery team to ensure installs were completed as planned for customer.
Assistant Manger / Men's Expert / Merchandiser / Keyholder
Le Chateau
05.2012 - 03.2015
- Opening and Closing store successfully and independently
- Develop a level of leadership skills to operate the store with open knowledge of expenses, margins, and sales plans
- Opening and closing tills, money handling and daily inventory paperwork and procedures
- Organize the backroom to company standards, and replenish merchandise to maintain a full and abundant sales floor with all styles, colors, and sizes represented
- Uphold all Le Chateau visual standards and always follow your weekly visual profile
- Maximizing the space and layout of your store to maximize sales and decrease loss
- Operate procedures, including damages, transfers and other compliance related items
- Exceptional customer experience, customer sales lead, and manages and resolves customer relations issues.
Kitchen Manager
Cheers Bar and Grill
01.2009 - 06.2012
- Handled tasks of planning, organizing and dictating daily tasks to the kitchen staff
- Prepared daily production list and ensure that the kitchen staff follows the recipes and portions servings in an accurate way
- Monitored and take care of kitchen labour and food cost and budgetary requirements
- Responsible for training and managing staffing levels throughout shifts
Education
Diploma - Fashion Design -
University of the Fraser Valley
Abbotsford, B.C.09.2012
High School or Equivalent -
Chilliwack Senior Secondary School
Chilliwack, B.C.06.2006
Skills
- MS Excel
- Inventory, orders, schedules, costing
- MS Word
- Database entry
- Retail operations
- Outlook
- IOS Certified
- Printer, scanner, fax
- Adobe
- Photoshop, Illustrator
- Office administration
- Customer and client relations
References
References Available Upon Request
Timeline
Style Consultant /Retail Sales Key Holder
Rex Cox Menswear
06.2024 - Current
Sales Representative
UniFirst
05.2018 - 01.2019
New Accounts Coordinator
UniFirst
10.2015 - 04.2018
Assistant Manger / Men's Expert / Merchandiser / Keyholder
Le Chateau
05.2012 - 03.2015
Customer Service Representative
Unifirst Canada
03.2012 - 05.2024
Kitchen Manager
Cheers Bar and Grill
01.2009 - 06.2012
High School or Equivalent -
Chilliwack Senior Secondary School
Diploma - Fashion Design -
University of the Fraser Valley
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