Rosemary Lavigne
Bathurst,NB
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Government Of New Brunswick - ASDN
11.2022 - Current
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and data.
- Managed filing system, processed invoices in Oracle and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Hospitality Manager
Oliver & Bonacini
06.2016 - 12.2021
- Increased customer service ratings significantly through personable service.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Education
Human Resources Management
York University
Toronto, ON07.2022
Skills
- Complex Problem-Solving
- Analytical and Critical Thinking
- Advanced MS Office Suite Knowledge
- Self Starter
- Prioritizing Clients
- Meeting Minutes
- Accounts Payable and Accounts Receivable
- Flexible and Adaptable
- Strategic Goals
- Clerical Support
- Continuous Improvements
- Teamwork and Collaboration
Languages
English
Timeline
Administrative Assistant
Government Of New Brunswick - ASDN
11.2022 - Current
Hospitality Manager
Oliver & Bonacini
06.2016 - 12.2021
Human Resources Management
York University
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