ROSEMARY BUENROSTRO
Oceanside,CA
Summary
Results-driven Advanced Medical Support Assistant with 24 years of experience Emergency Medical environment. Skilled at assisting physicians with patient examination procedures, documenting patient information and providing patient education. In-depth knowledge of insurance company liaison procedures and medical terminology. Performance-focused Medical Assistant offering broad-based experience in medical administration and patient care management. Talented at building and cultivating professional relationships, coordinating appointments and performing wide range of treatment procedures. Well-defined communication, technical and analytical aptitudes. Expertly assist with office operations and physician support by gathering patient information. Cheerful during each patient interaction to improve satisfaction ratings and patient retention.
Overview
15
15
years of professional experience
Work History
Medical Support Assistant
DEPARTMENT OF HEALTH AGENCY - NH Camp Pendleton
2009.07 - Current
- Developed and maintained courteous and effective working relationships.
- Provided professional services and support in a dynamic work environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Request examinations, re-examination, or opinions to evaluate disabilities resulting from diseases or injuries.
- Review claims cases to assure all issues have been addressed, applies, and interprets VA laws, including veterans' case law, existing statutes and procedures, precedent rulings, and state law in the adjudication process.
- May conduct interviews in person or by phone with veterans, representatives, and advocates to explain full range of VA benefits and related programs.
- Worked flexible hours across night, weekend, and holiday shifts.
- Skilled at working independently and collaboratively in a team environment.
- Paid attention to detail while completing assignments.
- Cultivated interpersonal skills by building positive relationships with others.
- Performed medical records management, including filing, organizing and scanning documents.
- Interviewed over 10,000 patients to verify and update clinical and demographic records.
- Provided compassionate support, addressing patient concerns and inquiries.
- Contributed to a positive work environment through proactive problem-solving and excellent teamwork abilities.
- Utilize various electronic data processing (DEPP) systems to input data for processing claims and generating automated correspondence.
Education
High School Diploma -
OCEAN SHORES HIGH SCHOOL
Oceanside, CA06.1992
Skills
- Medical Terminology
- Customer Service
- HIPAA Compliance
- Medical Coding
- Patient Relations
- Patient Registration
- Electronic Medical Records
- Insurance Verification
- Medical Billing
- Medical Office Assistant
- Appointment Scheduling
- Patient support
- Medical terminology knowledge
- Patient Communication
- Medical Office Management
Timeline
Medical Support Assistant
DEPARTMENT OF HEALTH AGENCY - NH Camp Pendleton
2009.07 - Current
High School Diploma -
OCEAN SHORES HIGH SCHOOL
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