ROSEMARY ALLISON
Ottawa,ON
Summary
Dynamic and results-oriented legal professional and Certified Business Analysis Professional (CBAP) with over ten years of experience in managing agile software development projects. Proven ability to optimize processes and maximize stakeholder value through strategic initiatives and innovative solutions. Expertise in collaborating with cross-functional teams to design, implement, and document process improvements that drive efficiency and enhance organizational performance. Committed to leveraging analytical skills and industry knowledge to deliver impactful results in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Internship
Menendez Law Refugee and Immigration
Ottawa
02.2026 - Current
- Client Interaction- Intake interviews, Gathering of claimants ‘stories, gap identification
- Fill out relevant IRCC forms for clients-BOC, Work Permit Applications
- Prepare evidence booklet for IRCC hearing
- Legal Writing- Memos, factums, client correspondence, evidence summaries
- Legal Research case laws for hearing using legal research tools- CanLII, NDPs, case law updating
- Case Briefing- IRAC/CRAC, ratio vs. obiter, concise summaries
- Attending hearings
- Document compilation- Transcribe hearings and prepare them for submissions
- Technical Skills- Excel, MS Office, Adobe Acrobat Pro, e-filing system
Senior Process Business Analyst
OS Concepts Research and Consulting Ltd
01.2023 - Current
- Developed business architecture using risk, scope, processes, and alternatives requirements.
- Analyze the business requirements of clients using workflow analysis, interviews, document analysis and workshops.
- Communicate client's business by constructing easy-to-read data and business models.
- Liaise between business and technical personnel to ensure an understanding of business processes.
- Development of process maps using various notations such as swim lane.
- Facilitate workout problem-solving sessions with multiple stakeholders' group.
Business System Analyst
Rogers Communications (Affinity Global)
Montreal, QC
01.2019 - 01.2023
- Developed STTM docs for setting up ETL to remove data elements loaded into an OBIEE environment.
- Directed systematic requirements process to prioritize urgent business needs, identify gaps (Gap Analysis), offer choices, assess risks, and weigh costs and benefits.
- Conducted qualitative and quantitative data analysis to compile information and create high-calibre reports and intelligence bulletins, looking into automated and manual warnings.
- Developed flow charts, use cases, test cases, user stories, prototypes, wireframes, models, functional diagrams, and descriptions that expressed application design specifications as necessary.
- Designed and improved preliminary design/mock-up of new functionalities.
- Participating in developing best practices, project standards, procedures, and quality objectives, including metrics for assessing progress.
- Gaining knowledge of the software development life cycle and contemporary products and technologies to build and implement solutions that satisfy company needs.
- Collecting business needs from stakeholders and product owners, developing user stories, and collaborating with tech teams to develop system requirements.
- Working with internal and external clients to conduct analysis, planning, requirement collection, and logical software product design.
Customer Experience
TD Bank
Ottawa
01.2018 - 01.2019
- A recipient of Great Job Award
Business Analyst
Skye Bank
London, United Kingdom
01.2013 - 01.2018
- Analyzed and documented stakeholders' information for current and future state business processes.
- Created a backlog of User Stories and Acceptance criteria on Jira for system development.
- Created test cases for UAT testing with business users and supported the QA team during QA testing on the salesforce transition project.
- Conducted regression testing after any upgrade to ensure that upgrades impact no other system functionality.
Education
Master of Science - Corporate Governance
Leeds Metropolitan
UKBachelor of Law - undefined
University of Lagos
LagosCertificate - Analysis tools for Projects
Metropolitan School of Business & Management
UKCertificate - Research and Data Analysis
Metropolitan School of Business & Management
UKCertified Business Analysis Professional - CBAP
Paralegal Candidate - undefined
Algonquin Career Academy
OttawaSkills
- Decision-making with logical evaluation
- Decision-making with logical evaluation
- Decision-making with logical evaluation
- Decision-making with logical evaluation
- Decision-making with logical evaluation
- Decision-making with logical evaluation
- Decision-making with logical evaluation
- Decision-making with logical evaluation
- Decision-making with logical evaluation
- Decision-making with logical evaluation
- Decision-making with logical evaluation
Accomplishments
- Conducted analysis of customer interactions to identify messaging gaps, and developed an improved communication script that enhanced client engagement and increased sales performance; recognized with a “Great Job Award.”
- Analyzed regional sales performance and supported optimization strategies across a workforce of 2,000+ staff, identifying improvement opportunities and contributing to enhanced operational efficiency.
- Resolved product issue through consumer testing. Designed and executed consumer testing to uncover product deficiencies, translating user feedback into targeted improvements that strengthened product performance and customer satisfaction.
Languages
English
French
Timeline
Internship
Menendez Law Refugee and Immigration
02.2026 - Current
Senior Process Business Analyst
OS Concepts Research and Consulting Ltd
01.2023 - Current
Business System Analyst
Rogers Communications (Affinity Global)
01.2019 - 01.2023
Customer Experience
TD Bank
01.2018 - 01.2019
Business Analyst
Skye Bank
01.2013 - 01.2018
Bachelor of Law - undefined
University of Lagos
Certificate - Analysis tools for Projects
Metropolitan School of Business & Management
Certificate - Research and Data Analysis
Metropolitan School of Business & Management
Certified Business Analysis Professional - CBAP
Paralegal Candidate - undefined
Algonquin Career Academy
Master of Science - Corporate Governance
Leeds Metropolitan