Rosemarie Serrano Villaruel
Scarborough,ON
Summary
Strong background in dealing with contractors, customers & stakeholders Strength in Project Management and proven administrative skills Order processing/invoicing/documentation Staff Supervision Report Preparation & submission Adept in MS Office 2010 (Outlook, Words, Excel and PowerPoint)
Overview
23
23
years of professional experience
Work History
Technical Service Supervisor
NetlinkTrust Operations Company
06.2019 - 10.2022
- Actively managing important and time-sensitive projects
- Manage NCE (Notification of Commencement of Earthworks) application
- Review/check Trial holes Report if it’s compliance with rules and regulation to carry out earthworks
- Issuing of projects (service order, service entry and material vouchers) to contractors
- To manage fibre optic cable projects nationwide with different telecom operators
- Supervision, coordination with zone cable contractor to ensure completion of cable projects within specific timeline
- Liaise and coordinate with different government agencies to resolve on site issues and to obtain work approvals
- Liaising with different stakeholders to resolve internal issues
- On-site survey and meetings with contractors and end users
- Responsible in providing progress reports for weekly updates to Manager and Director
- Occasional standby duty for after-office trouble-ticketing support
- Verification and capturing of Project Completion submissions from contractors.
Technical Controller Engineer & Team Leader (Service
NetlinkTrust Operations
06.2016 - 05.2019
- Resolving end user termination/splitter out port conflict patching
- Checking/Providing termination for Central office to Central Office (or CO to CO) orders from the master list provided by Engineering Planning
- Attend site survey for M1 wireless/LRT/MRT/Bus station orders to identify the location of the NLT node and propose location of the QP’s node
- Create SOP for the newly establish NBAP Team
- Resolving 2nd port orders of wrong FSB cases, end user termination/splitter out port conflict patching and uplink conflict
- Swinging 2nd port fibre to 1st port fibre order to utilize the port
- Provide urgent service to the end user
- Strategically identify and resolve Wrong Splicing / Termination issue before RFA in order to achieve QoS 98% for T+3 and 100% for T+7
- Work closely with various teams within the operations for the Top up cable, wrong routing in system, project completion on-site and scheduling of NI Loading
- Resolving Trouble Ticket from Fault Team due to incorrect priority code.
Technical Assistant Office Support
Singapore Telecommunication Pte Ltd, Singtel
05.2010 - 05.2016
- Identify and resolve all technical issues and resolve them within timeframe
- Manage and monitor contractor performance
- Handle all Call Centre escalations expeditiously and resolve them within SLA to ensure good customer experience
- Prepare daily / weekly monitoring and analytical reports
- Manage and coordinate with client, installation contractors and field service team to scheduling appointment for joint visit/investigation
- Work closely with various teams within the operations as well other internal parties such as Planning and
- Implementation to resolve network termination issues
- Perform UAT testing/documentation and knowledge transfer to users as well as maintenance
- Responsible of accounting of materials and issuance of vouchers.
Administrative/Invoicing Assistant
Sunbeam Aquarium Pte Ltd
09.2007 - 02.2011
- In-charge of invoicing, documentation needed to export around the world for freshwater, marine fish and ornamental aquatic plants
- Encoding orders received from customers for almost 40 countries around the world
- Updating/computing of DOA (Dead on arrival) of freshwaters, marine fish and aquatics plants
- Weekly updating of latest, seasonal and rare fish, invertebrates and amphibians
- Maintain weekly fish inventory to determine inventory level and anticipating needed stocks
- Weekly sending email to customer for almost 40 countries for offers and discounted freshwater and marine fish.
Administrative Assistant /Data Entry Clerk
Philippine National Police, Detection Group, CIDG
12.1999 - 10.2005
- Responsible in the safekeeping of 201 files (personal files) of all CIDG Personnel
- Preparing monthly administrative accomplishment report and other compliances for submission to higher headquarters
- Encoding communications and memorandum reports regarding administrative matters
- Check/screens all business documents of dealers/contractors
- Preparing monthly logistics accomplishment report and others compliances for submission to Higher Headquarters
- Assist with administrative support as directed by superior officer.
Education
Business- Supply Chain & Operations Target Completion -
Centennial College
08.2024
Cisco Certified Network Associate (CCNA) CSCO11223180-Expired - undefined
Ama Computer College
2008
Bachelor of Science - Computer Science
United of School of Science And Technology (USST
1999
Skills
- Administration and Operations
- Task Delegation
- Material Issuance and Balance
- Coordinate Schedules
- Office Supplies and Inventory
- Managing Multiple Projects
- Data Processing
- Email Communication
- Shipping and Receiving
- Process Payments
- Order Picking and Processing
- International Shipments
- Mail Sorting and Correspondence
- Purchasing
- Data Entry
Timeline
Technical Service Supervisor
NetlinkTrust Operations Company
06.2019 - 10.2022
Technical Controller Engineer & Team Leader (Service
NetlinkTrust Operations
06.2016 - 05.2019
Technical Assistant Office Support
Singapore Telecommunication Pte Ltd, Singtel
05.2010 - 05.2016
Administrative/Invoicing Assistant
Sunbeam Aquarium Pte Ltd
09.2007 - 02.2011
Administrative Assistant /Data Entry Clerk
Philippine National Police, Detection Group, CIDG
12.1999 - 10.2005
Business- Supply Chain & Operations Target Completion -
Centennial College
Cisco Certified Network Associate (CCNA) CSCO11223180-Expired - undefined
Ama Computer College
Bachelor of Science - Computer Science
United of School of Science And Technology (USST
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