Summary
Overview
Work History
Education
Skills
Qualification
Timeline
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Rose Marie Sumobay

North York,ON

Summary

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Overview

19
19
years of professional experience

Work History

Receptionist/Client Service Representative

Veterinary Emergency Clinic (VEC)
09.2021 - Current
  • Managed multiple tasks and met time-sensitive deadlines
  • Answered central telephone system and directed calls accordingly
  • Maintained confidentiality of information regarding clients and company
  • Provided clerical support to company employees by copying, faxing, and filing documents
  • Answered phones promptly and directed incoming calls to correct offices
  • Sorted, received, and distributed mail correspondence between departments and personnel

Medical Assistant Intern

Universal Health Group
07.2021 - 08.2021
  • Created and prepared patient charts accurately for clinics and medical professionals
  • Welcomed patients and inquired about their well-being since the last treatment
  • Collected histories, vitals, and current complaints via patient interviews
  • Adhered to strict document deadlines for charting and other paperwork
  • Maintained a clean and safe clinic environment to prevent injuries
  • Helped with patient preparation and recovery to support patient comfort and well-being

Receptionist /Student Volunteer

MCF Reproductive Health Services/SimplyWalkin Clinic
03.2021 - 06.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Answered phones promptly and directed incoming calls to the correct offices
  • Managed multiple tasks and met time-sensitive deadlines
  • Kept reception area clean and neat to give visitors a positive first impression
  • Provided clerical support to company employees by copying, faxing, and filing documents
  • Kept reception area clean and neat to give visitors a positive first impression

Office Clerk

Aqual Consulting and Investment Ltd.
12.2017 - 09.2020
  • Interacted with customers by phone, email, or in person to provide information.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing the operation of office equipment.
  • Maintained organized files and stocked supplies to support team needs and maximize performance.
  • Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
  • Delivered clerical support by handling a range of routine and special requirements.
  • Kept reception area clean and neat to give visitors a positive first impression.
  • Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
  • Provided clerical support, addressing routine, and special requirements

Security Screener

PHILIPPINES PORT AUTHORITY
04.2004 - 11.2017
  • Wrote reports of daily activities, property and equipment damage, and unusual occurrences.
  • Utilized chemical swab systems and explosive detection machines to test baggage for explosive materials.
  • Performed pat-down or handheld wand searches of passengers triggering machine alarms to determine items warranting further investigation.
  • Checked over names of passenger tickets per time to verify the validity of each ticket.
  • Conducted carry-on and checked baggage searches to locate prohibited items such as weapons.
  • Interacted with the public to give directions, explain rules and regulations, and respond to inquiries.
  • Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
  • Maintained awareness and focus to identify potentially life-threatening objects or weapons of mass destruction.
  • Operated X-ray screening machines and tools to screen people, containers, and personal belongings for potential hazards and weapons.
  • Used explosive detection machines and chemical swab systems to identify potential hazards.

Education

Associate of Science - Medical Office Administrator

Anderson College of Health And Business Technology
Toronto, On.
09.2021

Associate of Science - Phlebotomy

Canadian Institute of Management And Technology
Toronto, ON
06.2021

Bachelor of Science - Criminology

Misamis University
Philippines
03.2004

Skills

  • Call Documentation
  • Efficient and Detail-Oriented
  • Service Recommendations
  • Customer Data Confidentiality
  • Order and Refund Processing
  • Informational Releases
  • Territory Assignments
  • Understanding Customer Needs
  • Administrative Duties
  • Inbound and Outbound Calling
  • Behavioral health services
  • Scheduled services

Qualification


• Knowledgeable  with Microsoft Word, Excel with accurate keyboarding.
• Proven ability to function effectively in an organized manner, using self-direction and flexibility to prioritize workload and meet deadlines and solve problems
• Ability to develop and modify staff schedules to meet corporate staffing needs
• Working knowledge of scheduling systems and previous experience with data entry
• Demonstrate flexibility, problem solving and the ability to prioritize
• Excellent communication and interpersonal skills with well-developed customer service approach
• Ability to collaborate with various departments to accomplish organizational goals
• Demonstrates an understanding of and commitment to SHN's comprehensive safety programs and practices including staff safety, patient safety, environmental safety and participates in regular in-service education in this area.
• Demonstrates a commitment to customer service when dealing with patients, colleagues, volunteers and other members of the community and public
• Exposure to Lean principles, an understanding of methodologies and tools and a commitment to the use of these in support of providing the best healthcare experience possible to our patients
• Strong work ethic and commitment
• Demonstrated high standards of work outputs
• Highly punctual
• Demonstrated professionalism and reliability 

Timeline

Receptionist/Client Service Representative

Veterinary Emergency Clinic (VEC)
09.2021 - Current

Medical Assistant Intern

Universal Health Group
07.2021 - 08.2021

Receptionist /Student Volunteer

MCF Reproductive Health Services/SimplyWalkin Clinic
03.2021 - 06.2021

Office Clerk

Aqual Consulting and Investment Ltd.
12.2017 - 09.2020

Security Screener

PHILIPPINES PORT AUTHORITY
04.2004 - 11.2017

Associate of Science - Medical Office Administrator

Anderson College of Health And Business Technology

Associate of Science - Phlebotomy

Canadian Institute of Management And Technology

Bachelor of Science - Criminology

Misamis University
Rose Marie Sumobay