Rose Marie Scott
Brampton,ON
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
25
25
years of professional experience
Work History
Housekeeping Room Attendant
Four Points Hotel
06.2022 - 06.2023
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Oversaw calendar to manage organized cleaning schedule and complete tasks on time.
Security Supervisor
First Services Residential
07.2018 - 07.2019
- Recorded incident reports with detailed accounts of occurrences.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Conducted regular patrols of facility to detect and deter security threats.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
Customer Service Representative
Omega Direct Response
08.1998 - 11.2011
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Utilized customer service software to manage interactions and track customer satisfaction.
Education
No Degree -
Morant Bay High School
JamaicaHigh School Diploma -
Academy of Learning
Northyork 08.2004
Skills
- Inventory Restocking
- Storage Area Management
- Deep Cleaning Protocols
- Customer Retention
- Stain Removal
- Daily Facility Operations
- Special Requests
- Customer Inquiry and Response
- Bathroom Restocking
- Vacuuming and Sweeping
- Company Guidelines
- Guest Service and Support
cooking
cooking writing Reading and Cleaning.
Timeline
Housekeeping Room Attendant
Four Points Hotel
06.2022 - 06.2023
Security Supervisor
First Services Residential
07.2018 - 07.2019
Customer Service Representative
Omega Direct Response
08.1998 - 11.2011
No Degree -
Morant Bay High School
High School Diploma -
Academy of Learning
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