Rosemarie Mogote

• Access and process information

• Answer inquiries and provide information to customers

• Arrange for billing for services

• Explain the type and cost of services offered

• Issue receipts and other forms

• Maintain records and statistics

• Order office supplies and maintain inventory

• Perform general office duties

• Receive payments

• Manage client’s social media selling platforms (Facebook, ETSY, eBay & Amazon), handle customer request, organize order, payment & shipment. Responsible for posting items to be sold. Coordinate auction proper by messaging winners and sending them their totals and item won and taking important information from customers.
• Assisted with social media management, contributing to increased brand visibility and engagement.
• Analyzed data trends to provide insights that informed strategic planning initiatives.
• Facilitated communication between clients and team members, enhancing collaboration across departments.
• Conferred with customers by telephone, chat or email to provide information.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

• Responsible for handling inbound customer calls in a fast-paced dynamic call centre environment from multiple queues. Handles multiple high volume calls assisting customers with complex questions relating to their payroll questions. Providing consistent quality of customer service and support on Ceridian Powerpay HCM’s Products and Services.
• Diagnosed and resolved technical issues related to payroll processing systems.
• Provided support for software implementation and user training sessions.
• Collaborated with cross-functional teams to optimize system functionality.
• Developed user documentation and instructional materials for clients.
• Assisted in troubleshooting client inquiries regarding payroll software features.
• Provided exceptional customer support, resolving complex technical issues with effective communication skills.
• Mentored fellow team members in advanced technical concepts, fostering a collaborative work environment where ideas were freely exchanged.

• Take customer calls and complete service orders. Understand customer needs and recommend appropriate products and rate plans. Develop innovative ways to sell Virgin Mobile products and services to customers. Handle customer requests for payments, activations, upgrades and other services.
• Resolved customer inquiries efficiently, ensuring high satisfaction levels and loyalty.
• Collaborated with team members to enhance service delivery processes and improve response times.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.
• Improved resolution time with effective problem-solving for customer complaints.
• Addressed customer inquiries to ensure satisfaction and foster positive service experience.
• Participated in training programs to enhance product knowledge and customer service skills.

• Take customer calls and complete service orders. Understand customer needs and recommend appropriate products and rate plans. Develop innovative ways to sell AT&T products and services to customers. Handle customer requests for payments, activations, upgrades and other services.
• Resolved customer inquiries efficiently, ensuring high satisfaction levels and loyalty.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
• Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Investigated and resolved customer inquiries and complaints quickly.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Maintained up-to-date knowledge of product and service changes.
• Met customer call guidelines for service levels, handle time and productivity.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Educated customers about billing, payment processing and support policies and procedures.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Addressed customer inquiries to ensure satisfaction and foster positive service experience.
• Participated in training programs to enhance product knowledge and customer service skills.

• Responsible in making outbound calls to businesses, offer comprehensive presentation of rates for different POS systems suitable for the business platform systems. Follow up and closed sales effectively in a professional manner. Supervise, train and coach colleagues base on their monthly performance and call recordings. Report daily sales and performance level to the client and provide precise plan to action accordingly.
• Conducted outbound calls to generate leads and promote products effectively.
• Trained and mentored new telemarketers on best practices and communication techniques.
• Developed scripts to enhance engagement and improve customer interactions consistently.
• Analyzed customer feedback to refine sales strategies and increase conversion rates.
• Managed a high volume of calls daily while maintaining professionalism and efficiency.
• Completed daily cold calling and outreach to build sales pipeline.
• Generated new leads through targeted cold calling efforts, expanding the company''s client base.
• Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
• Exceeded personal sales goals regularly, contributing significantly to the success of the team as a whole.
• Improved overall call quality by adhering to company guidelines and best practices consistently.
• Supported fellow team members by offering encouragement, sharing best practices, and participating in group training sessions.
• Developed customized scripts for specific client needs, resulting in higher conversion rates.
• Handled objections skillfully, guiding potential customers towards informed decisions about products or services offered.

• Managed student enrollment processes and maintained accurate academic records.
• Developed and implemented policies for data integrity and compliance with regulatory standards.
• Collaborated with academic departments to streamline course registration procedures.
• Trained staff on registrar systems and best practices for data management.
• Enhanced communication strategies between students, faculty, and administration regarding registration services.
• Organized, reviewed, and filed paperwork for secure recordkeeping.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Updated computer system with latest information to keep records current and accurate.
• Resolved student registration issues to reduce acceptance, enrolment and payment delays.
• Monitored enrollment processes to meet regulations and accreditation standards.
• Enhanced student satisfaction by addressing concerns promptly, providing solutions, and offering guidance on registration matters.
• Reduced errors in transcript processing through careful attention to detail while entering grades into the system.
• Facilitated student registration with admissions and records departments for smooth administration processes.
• Trained and developed students' skills in word-processing, spreadsheet and database programs.
• Planned and implemented curriculum to teach up-to-date technology to [Number] students.
• Advised students on matters regarding academic performance and careers in computer science.

• Coordinated communication among departments to streamline workflow and improve operational efficiency.
• Managed scheduling and calendar for executive meetings, ensuring timely updates and preparations.
• Assisted in the preparation of reports and presentations for board meetings and stakeholder discussions.
• Maintained accurate records of correspondence, transactions, and meeting minutes for reference and compliance.
• Developed efficient filing systems to enhance document retrieval processes across the organization.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Managed sensitive information with discretion, ensuring the confidentiality of company documents and communications.
• Kept reception area clean and neat to give visitors positive first impression.
• Contributed to development of internal newsletters, keeping staff informed and engaged with organizational news and updates.