Rose Marie Marin
Calgary,AB
Summary
Dynamic and dedicated professional with extensive experience in customer service at H&M Hennes & Mauritz. Proven track record in cash handling and team collaboration, consistently enhancing customer satisfaction and loyalty. Recognized for efficiently managing transactions and resolving issues, contributing to a positive shopping experience and achieving sales goals. Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals.
Overview
2
2
years of professional experience
Work History
Cashier
H&M Hennes & Mauritz
06.2021 - 06.2022
- Handled customer transactions efficiently through point-of-sale systems.
- Assisted customers with product inquiries, enhancing shopping experience.
- Oversaw cash drawer operations, maintaining accurate end-of-shift balances.
- Maintained store cleanliness and organization to promote a welcoming environment.
- Managed cash drawer, ensuring balanced end-of-shift reports.
- Collaborated with team members to achieve daily sales goals consistently.
- Implemented efficient checkout procedures to reduce wait times for customers.
- Trained new cashiers on operational procedures and customer service standards.
- Resolved customer complaints promptly, fostering positive relationships and loyalty.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Food Server
Jollibee Foods
05.2020 - 05.2021
- Collaborated with kitchen staff to ensure timely food preparation and delivery to customers.
- Maintained cleanliness and organization of dining area, contributing to a welcoming atmosphere for guests.
- Processed orders accurately using point-of-sale systems, maintaining efficiency during peak hours.
- Provided exceptional customer service by promptly addressing guest inquiries and ensuring satisfaction.
- Monitored inventory levels and communicated needs to management for timely restocking of supplies.
- Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
Education
Master Of Health Administration - Health Administration
SRIA Gulf Institute
Abudhabi UAE06.2022
Bachelor Of Computer Science - Computer And Information Systems
STI
Philippines06.1995
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Time management skills
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Money handling
- Reliability and punctuality
- Product knowledge
- Refunds and exchanges
- Merchandise restocking
- Inventory management
Languages
English
Professional Working
Work Type
Full TimePart TimeWork Location
On-SiteRemoteHybridTimeline
Cashier
H&M Hennes & Mauritz
06.2021 - 06.2022
Food Server
Jollibee Foods
05.2020 - 05.2021
Master Of Health Administration - Health Administration
SRIA Gulf Institute
Bachelor Of Computer Science - Computer And Information Systems
STI
Similar Profiles
Daxtyn SyhasakDaxtyn Syhasak
Sales Advisor at Hennes & Mauritz (H&M) - GalleriaSales Advisor at Hennes & Mauritz (H&M) - Galleria
Lamell MccloudLamell Mccloud
Sales Associate at H&M Hennes & MauritzSales Associate at H&M Hennes & Mauritz
Mia MartinezMia Martinez
Sales Associate at H&M Hennes & MauritzSales Associate at H&M Hennes & Mauritz
Ruben PimentelRuben Pimentel
Sales Associate at H&M Hennes & MauritzSales Associate at H&M Hennes & Mauritz
Carly DoepelCarly Doepel
Project Manager at Critical MassProject Manager at Critical Mass