Summary
Overview
Work History
Education
Skills
Custom
Timeline
Generic

Rose Marie Gumbley

Hamilton,ON

Summary

Dynamic RPN/Wellness Lead at Meadowlands Retirement, recognized for delivering exceptional customer service and fostering effective communication. Demonstrated expertise in task prioritization and team collaboration to meet service objectives. Proficient in MS Office, driving operational efficiency and enhancing client engagement through problem-solving strategies. Dedicated to ongoing professional development and skill enhancement.

Overview

50
50
years of professional experience

Work History

RPN/Wellness Lead

Meadowlands Retirement
Ancaster, Ontario
07.2009 - Current
  • Completed day-to-day duties accurately and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Maintained updated knowledge through continuing education and advanced training.
  • Recognized by management for providing exceptional customer service.
  • Updated and maintained databases with current information.

Business Clerk

Hamilton Health Sciences
Hamilton, Ontario
05.2000 - 06.2010
  • Processed patient information using electronic health record systems.
  • Assisted in scheduling appointments and coordinating with medical staff.
  • Handled incoming calls and provided support to patients and families.
  • Organized office supplies and ensured efficient operation of the front desk.
  • Managed office supplies inventory by ordering stationery and equipment when needed.
  • Provided assistance in completing tasks related to payroll processing activities.
  • Handled incoming and outgoing mail and packages, including preparation for shipping.
  • Answered and directed phone calls to appropriate staff members.

RPN

Hamilton Health Sciences
Hamilton, Ontario
09.1975 - 04.2000
  • Completed day-to-day duties accurately and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Identified needs of customers promptly and efficiently.
  • Worked with cross-functional teams to achieve goals.
  • Maintained updated knowledge through continuing education and advanced training.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.

Education

High School Diploma -

Cayuga Secondary
06-1968

Nursing Practice

Norfolk General Hospital
Simcoe, ON
06-1971

Pharmacy Assistant

Mohawk College of Applied Arts And Technology
Hamilton, None

Skills

Customer service

  • Task prioritization
  • Team collaboration
  • Interpersonal communication
  • Client engagement
  • Problem solving
  • MS office
  • Microsoft Word
  • Customer relations
  • Training & Development
  • Self-Directed
  • Excellent communication
  • PPE use

Custom

  • Another part of my duties as a Business Clerk was doing scheduling and Payroll for staff.

Timeline

RPN/Wellness Lead

Meadowlands Retirement
07.2009 - Current

Business Clerk

Hamilton Health Sciences
05.2000 - 06.2010

RPN

Hamilton Health Sciences
09.1975 - 04.2000

High School Diploma -

Cayuga Secondary

Nursing Practice

Norfolk General Hospital

Pharmacy Assistant

Mohawk College of Applied Arts And Technology

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Rose Marie Gumbley