Summary
Overview
Work History
Education
Skills
Certification
Special interests
Clinical placements
References
Timeline
Generic

Rosemarie Edwards

Pickering,Canada

Summary

I would like to become a part of a health care team that provides care for the elderly, the sick and those who are unable to care for themselves at any given time, and the opportunity to grow and advance within an organization. Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experienced Personal Support Worker with knowledge about safe patient ambulation, personal grooming assistance and housekeeping. Remains current on relevant medical conditions and working with qualified healthcare staff to maximize care. Devoted to patient physical comfort and emotional support.

Overview

33
33
years of professional experience
1
1
Certification

Work History

Personal Support Worker

Carefree Lodge
01.2016 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted clients with daily living activities, promoting independence and wellbeing.
  • Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
  • Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Enhanced patient comfort by providing compassionate and attentive personal care.
  • Monitored patient health status regularly, reporting any changes to the appropriate medical staff.
  • Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Developed trust-based relationships with clients through active listening and empathetic communication skills.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Promoted continuity of care by communicating effectively with other Personal Support Workers during shift changes or handoffs.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Facilitated mobility assistance for patients requiring help with transfers or ambulation.
  • Utilized adaptive equipment appropriately when assisting clients with mobility-related tasks or exercises.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Implemented strategies for managing challenging behaviors in dementia patients, creating a safe environment for all involved.
  • Supported meal planning and preparation according to dietary restrictions or preferences of the client.
  • Provided emotional support to patients and their families during difficult times, fostering positive relationships.
  • Collaborated with healthcare professionals to develop customized care plans for individual patients.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Trained and coordinated work of new support workers.
  • Participated in ongoing professional development opportunities to stay current on industry trends and best practices in personal support work.
  • Consulted with supervisors to assess cases and plan strategies for enhancing care.
  • Advocated for client rights while navigating various healthcare systems settings.
  • Educated family members on best practices for supporting their loved one''s needs at home.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Recorded status and duties completed in logbooks for management.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Completed regular check-ins and progress report for each client.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.

Personal Support Worker

SEVEN OAKS HOME FOR THE AGED
02.2001 - 04.2016
  • Promoting emotional well being of residents, assisting clients with personal hygiene, assisting RPN with resident care, feeding of the residents, and communicating general progress of residents.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted clients with daily living activities, promoting independence and wellbeing.
  • Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Enhanced patient comfort by providing compassionate and attentive personal care.
  • Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Developed trust-based relationships with clients through active listening and empathetic communication skills.
  • Promoted continuity of care by communicating effectively with other Personal Support Workers during shift changes or handoffs.
  • Built strong relationships with clients to deliver emotional support and companionship.

Personal Support Worker

THE HERITAGE NURSING HOME LTD
12.2000 - 01.2015
  • Caring for the residents, providing personal care, and feeding of residents.
  • Assisted clients with daily living activities, promoting independence and wellbeing.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Enhanced patient comfort by providing compassionate and attentive personal care.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Completed regular check-ins and progress report for each client.

Room attendant

DOLCE INTERNATIONAL (ONTARIO) INC.
12.1993 - 03.2001
  • Cleaning of guest rooms, washing and folding of towels, sheets, table cloths, and other duties that may arise from time to time.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
  • Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
  • Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
  • Enhanced guest satisfaction by providing thorough and timely room cleaning services.
  • Assisted housekeeping management with inventory control, reducing wastage and ensuring adequate supplies for daily tasks.
  • Ensured positive guest experiences with prompt response to special requests and additional services.
  • Displayed strong organizational skills when managing personal cart inventory based on specific needs per shift, ensuring a seamless transition from one task to another without any delays or complications.
  • Responded to guest requests for assistance, toiletries, and personal care items.
  • Supported fellow housekeeping staff with training on new processes, resulting in increased productivity levels across the department.
  • Demonstrated flexibility in adapting to different room types and layouts, ensuring consistent quality across the board.
  • Maximized customer satisfaction scores through proactive problem-solving measures regarding maintenance issues or general room concerns before being reported by guests themselves.
  • Contributed to team efforts in meeting occupancy goals through efficient room preparation and availability.
  • Upheld hotel's high cleanliness standards, conducted deep cleaning tasks as scheduled.
  • Increased guest satisfaction, promptly responded to requests for extra towels, pillows, and other amenities.
  • Enhanced guest experience, carefully checked for and reported any room damages or issues to maintenance.
  • Contributed to positive guest feedback with attention to detail in arranging room amenities and supplies.
  • Streamlined room preparation process, organized cleaning carts and supplies for efficient use.
  • Ensured operational excellence, adhered to all hotel policies and procedures during cleaning duties.

Commercial Cleaning

UJ CLEANING & REMOVAL
04.1991 - 12.1991
  • Performed cleaning services for banks, theatres, offices, and other duties that may arise.
  • Implemented an ongoing training program that kept staff informed of the latest industry trends, techniques, and tools in commercial cleaning operations.
  • Boosted efficiency through the use of advanced equipment and industry best practices in commercial cleaning.
  • Promoted a healthy environment by adhering to established sanitation protocols and utilizing eco-friendly cleaning solutions whenever possible.
  • Demonstrated versatility in glazing techniques, working on both residential and commercial projects.
  • Consistently met deadlines for critical cleaning tasks, ensuring minimal downtime for production equipment during changeovers.
  • Maintained optimal equipment performance with routine inspections, cleaning, and preventative maintenance procedures.
  • Educated peers on best practices regarding safe and effective cleaning techniques, fostering a culture of continuous improvement.

Education

Personal Support Worker Program - Personal Support Worker

Centennial College
09.2000

Social Science Program -

Vanier College
01.1990

High School Diploma -

Lasalle High School
01.1982

Skills

  • Ability to work independently and as a member of a team
  • Strong communication skills
  • Effective within interpersonal contact situations
  • Ability to accomplish given tasks
  • Customer service skills
  • Mobility Assistance
  • Dementia Care
  • Social support
  • Privacy and confidentiality
  • Cultural Sensitivity
  • Meal Planning
  • Client Relationship Management
  • Community Integration
  • Disability Support
  • ADL Assistance
  • Time Management
  • Verbal and written communication skills
  • Daily living assistance
  • Strong Ethics
  • Respectful and Compassionate
  • Problem-Solving
  • Behavioral Management
  • PPE Usage
  • End of life care
  • Documentation
  • Hoyer Lifting Equipment
  • Flexible schedule and availability
  • Incident Reporting
  • Compassionate communication
  • Behavior redirection
  • COVID-19 Safety Policies
  • Care Plan Management
  • Patient Management
  • Dependable and Responsible
  • Client documentation
  • Supportive Companionship
  • Relationship Building
  • Nutrition knowledge
  • Patient Assessments
  • Care plan assessment
  • Care Plan Adherence
  • Progress Documentation
  • Patient Companionship
  • Complex Problem-Solving
  • HIPAA Compliance
  • Physical therapy support
  • State regulations knowledge
  • First Aid Certification
  • Certified in CPR/AED
  • Fast Learner
  • Critical Thinking
  • Bedside Care
  • Team Collaboration
  • Clear Communication
  • Decision-Making
  • Problem Identification
  • Supportive Personality
  • Documentation and Recordkeeping

Certification

Certificate of completion for customer service and interpersonal skills, 10/01/99

Special interests

  • Reading
  • Church
  • Crafts
  • Sports
  • Walking

Clinical placements

  • Providence Villa 5th floor 5A, 02/01/00, 04/01/00
  • Spectrum Health Care at Lansing Retirement Residence, 05/01/00, 06/01/00

References

Available upon request

Timeline

Personal Support Worker

Carefree Lodge
01.2016 - Current

Personal Support Worker

SEVEN OAKS HOME FOR THE AGED
02.2001 - 04.2016

Personal Support Worker

THE HERITAGE NURSING HOME LTD
12.2000 - 01.2015

Room attendant

DOLCE INTERNATIONAL (ONTARIO) INC.
12.1993 - 03.2001

Commercial Cleaning

UJ CLEANING & REMOVAL
04.1991 - 12.1991

Personal Support Worker Program - Personal Support Worker

Centennial College

Social Science Program -

Vanier College

High School Diploma -

Lasalle High School

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