Rosemarie Del Vasto
Summary
Experienced Manager, in organizing, coordinating, and executing daily tasks and deliverables to support multiple departments. Possesses strong organizational and problem-solving skills, as well as excellent customer service and communication skills. Results-oriented, with vast experience streamlining business processes and providing strategic direction in support of organizational objectives. Proven track record in managing complex projects and leading teams to successful project completion. Skilled in problem solving, process improvement, and project management. Experienced in using various software tools, such as Microsoft Office, and Excel to drive efficiency and effectiveness. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
15
15
years of professional experience
1
1
Certification
Work History
UPPER MANAGEMENT
Securitas
10.2011 - 05.2023
- Compiled and analyzed data to generate reports for business decision-making
- Implemented effective strategies to improve performance KPI's
- Responded promptly to all customer inquiries via phone or email within established timeframes
- Compiled data from multiple sources into comprehensive reports for management review
- Collaborated with other teams to develop strategies for improving operational efficiency
- Identified potential risks to develop mitigation plans
- Maintained confidential records in accordance with company policy and legal requirements
- Led planning and achievement of goals and objectives consistent with agency mission and philosophy
- Participated in management meetings to discuss new directives and offer insights and suggestions to improve procedures
- Acted as a liaison between customers and clients and internal departments regarding inquiries or problems
- Utilized computer software to complete various administrative tasks.
Operations Manager
CATSA
09.2009 - 09.2011
- Strategized with leadership and service contractor to stay ahead of changing customer needs and labor planning concerns
- Managed the daily operations to maximize efficiency
- Coordinated cross-functional teams to ensure efficient and effective delivery of security screening services
- Tracked performance metrics against established targets to ensure service delivery
- Implemented changes as needed to enhance service delivery
- Created and enforced policies and procedures to support compliance and adherence to SOP's
- Adhered to corporate standards and regulations, encouraging safe and efficient operations
- Measured staff and process productivity and utilized results to make helpful equipment and staffing adjustments
- Implemented process improvement strategies to reduce costs and improve efficiency
- Identified opportunities for increasing productivity through increased automation or other strategies
- Maintained professional working relationships and promoted open lines of communication with staff
- Managed the operations of a large team, overseeing daily activities and long-term projects.
Regional Base Manager
Sunwing Airlines
09.2008 - 09.2011
- Reviewed work orders from customers to determine appropriate course of action
- Advised senior management on best practices for improving operational efficiencies
- Developed and implemented strategies to optimize operational efficiency of the base
- Developed innovative solutions for streamlining processes within the organization
- Monitored daily activities at the base to ensure smooth functioning of operations
- Ensured safety protocols were followed by all personnel at the base
- Established effective communication channels with external stakeholders such as vendors, suppliers
- Conducted regular meetings with staff to discuss progress on projects and identify areas needing improvement or additional resources
- Created and maintained a positive working environment, fostering team collaboration and high morale amongst staff
- Maintained compliance with applicable regulations, laws, policies, procedures and standards
- Assessed personnel performance and provided feedback to ensure maximum productivity.
Education
Bachelor of Arts (B.A.) - Part-time studies
Concordia University
Six Sigma Lean Certification -
Mc Gill University
Skills
- Business Administration
- Stakeholder Relations
- Strategic Planning
- Multiple Priorities Management
- Document Control
- Contract Administration
- Program Management
- Operations Management
- Performance Improvement
- Team Collaboration
- Administration and Management
- Strategic Vision
- Compliance Requirements
- Leadership
- Compliance Management
- Contract Management
- Performance Management
- Key Performance Indicators
- Cross-Functional Teamwork
- Performance Evaluations
- Customer Relationship Management (CRM)
- Team Leadership
- Time Management
- Budget Management
- Process Improvement
- Customer Service
- Team building
- Good Judgment
- Analytical Skills
- Adaptability
- Multitasking Abilities
- Problem-solving abilities
- Teamwork and Collaboration
- Attention to Detail
- Positive Attitude
- Effective Communication
- Professionalism
- Time management abilities
- Customer Relationship Management
- Professional and Courteous
- Self Motivation
- MS Office
- Training and Development
- Continuous Improvement
Certification
Six Sigma Lean Certification
Languages
French
Native or Bilingual
Italian
Native or Bilingual
Spanish
Limited Working
References
References available upon request
Timeline
UPPER MANAGEMENT
Securitas
10.2011 - 05.2023
Operations Manager
CATSA
09.2009 - 09.2011
Regional Base Manager
Sunwing Airlines
09.2008 - 09.2011
Bachelor of Arts (B.A.) - Part-time studies
Concordia University
Six Sigma Lean Certification -
Mc Gill University
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