Rose Marie Bolton
Toronto
Summary
Experienced professional with over 10 years of experience working in the service industry providing excellent customer service to both internal and external customers. I am confident that my background experience and skill sets have prepared me to make a meaningful contribution to the Costco Wholesale.
Overview
18
18
years of professional experience
Work History
Babysitter / Childcare Provider
Private Family
09.2024 - Current
- Provided a safe environment for children, ensuring their well-being and security at all times.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Played games, worked on puzzles, and read books to children.
Sanitation Worker
Fiera Foods
11.2016 - 03.2024
- Enhanced cleanliness by thoroughly sweeping, mopping, and sanitizing various surfaces in public spaces.
- Vacuumed, cleaned and sanitized machines thoroughly.
- Assisted in reducing pest infestations by properly disposing of food waste and maintaining clean surroundings.
- Adhered to all safety and handling guidelines, following MSDS protocols for proper handling and storage of hazardous materials.
Picker & Packer
ACI Brands Inc.
03.2020 - 10.2023
- Enhanced order accuracy by meticulously picking items according to packing lists and verifying product information.
- Reduced packing time for orders by efficiently organizing and assembling packages in line with company standards.
- Ensured timely shipment of products by prioritizing urgent orders and coordinating with warehouse team members.
- Increased customer satisfaction by carefully inspecting items for damages or defects before packaging and shipping.
Resident Care Assistant
The Greenway Lodge
08.2016 - 04.2017
- Improved resident satisfaction by providing compassionate and personalized care.
- Enhanced resident comfort by assisting with daily living activities such as bathing, dressing, and grooming.
- Ensured medication adherence for residents by administering prescribed medications on time and monitoring their effects.
- Maintained clients'' dignity by providing discreet assistance with personal hygiene tasks, such as toileting and incontinence care.
- Delivered exceptional care to residents with diverse needs, ranging from dementia and Alzheimer''s patients to those requiring physical rehabilitation support.
- Maintained a clean, organized living space for each resident, fostering a comfortable and welcoming atmosphere.
Resident Care Assistant
Dowling Retirement Home
02.2016 - 08.2016
- Improved patient satisfaction by providing compassionate and personalized care.
- Ensured medication adherence for patients by administering prescribed medications on time and monitoring their effects.
- Supported patients'' emotional well-being through active listening and empathetic communication while respecting privacy and confidentiality.
- Delivered exceptional care to residents with diverse needs, ranging from dementia and Alzheimer''s patients to those requiring physical rehabilitation support.
- Maintained a clean, organized living space for each resident, fostering a comfortable and welcoming atmosphere.
Customer Service Representative
Xerox, ACS
04.2008 - 05.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times including finding medical providers in their area.
- Provided customers with their benefits and claims questions.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
Xerox, ACS/ Humana
07.2007 - 10.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, and positive feedback from clients.
- Assisted customers in navigating company website and view their benefits and claims.
Education
Certificate - Personal Support Worker
CJ Health Care College
Toronto, ONDiploma -
Holmwood High
Manchester, JamaicaCertificate - Data Entry
Portmore Community College
St. Catherine, Jamaica2003
Skills
- Compassionate care
- Motivated team-player
- Excellent interpersonal skills
- Product packaging
- Self starter
- Punctual
- Great communication skills
- Customer service
- Team player attitude
- Ethical decision maker
- Uphold and established safety procedures
Timeline
Babysitter / Childcare Provider
Private Family
09.2024 - Current
Picker & Packer
ACI Brands Inc.
03.2020 - 10.2023
Sanitation Worker
Fiera Foods
11.2016 - 03.2024
Resident Care Assistant
The Greenway Lodge
08.2016 - 04.2017
Resident Care Assistant
Dowling Retirement Home
02.2016 - 08.2016
Customer Service Representative
Xerox, ACS
04.2008 - 05.2015
Customer Service Representative
Xerox, ACS/ Humana
07.2007 - 10.2015
Certificate - Personal Support Worker
CJ Health Care College
Diploma -
Holmwood High
Certificate - Data Entry
Portmore Community College
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