Roselyn Vernal
Winnipeg
Summary
Dedicated and detail - focused professional with experience in claims pre - processing, including data validation, document handling, and workflow coordination. Known for accuracy, efficiency and the ability to learn quickly in structured environments. Seeking an opportunity to grow within an administrative or office based role.
Overview
27
27
years of professional experience
Work History
Filing Clerk
TransX Limited
- Filing and Organizing Drivers Records
- Other duties assigned
- Temp.
Receptionist
Buhler Versatile Inc.
- Answering Phone calls and Page co-workers when needed.
- Attending visitor sign-in sheet
- Sort mail and deliver to appropriate people.
- Prepare courier mostly FedEx and Purolator and RS Express.
- Order and Filling office supplies in the cabinet
- Bank run when needed.
- Attach fax via email to the right people/department.
- Filing invoices for the TMs
- And some other office duties assigned.
Claims Pre Processor
Canada Life (HO)
Winnipeg, MB
09.2023 - 04.2026
- Review and investigate missing plan & id numbers for unidentified paper claims, point of sale submissions, and eClaims.
- Business tools used in the identification process are: Salesforce, EAS, PAS (TOCS), BEN, and various other sources.
- Updating BEN family registers where applicable.
- Completion of ‘send back’ letters to the policyholder/provider for claims that cannot be identified.
- Investigation and re-distribution of returned mail from Canada Post. This includes cheques, explanation of benefits, letters, etc.
- Contact internal departments such as Member Administration and GEE (Group Electronic Enrollment) on a national basis by email or by phone to resolve individual eligibility issues.
- Phone calls to providers to obtain Missing information within a claim submission as requested by Claims Processors.
- Review and update Excel spreadsheet relating to Missing Information requests
- Returning completed claim inquiries to the appropriate Claims Processor & Claims Examiner teams ensuring internal time services turnaround times are met.
Mail Clerk
Xerox
02.2022 - 09.2022
- Client documents inserted into envelopes to be mailed into Canada Post
- Preparing the documents for FedEx pick up.
- Filing and organizing documents.
- Maintaining printing services within a single customer location
- Other office duties assigned.
- Contract
Office Assistant Intern
Canadian First-Aid Training LTD.
10.2021 - 11.2021
- Welcoming students & performing COVID screening procedures (i.e.: Temperature Checks)
- Assisting customers wanting to upgrade from one course to another.
- Emailing/ printing receipts in QBO
- Taking minutes in a meeting
- Receiving cheques in QBO (QuickBooks) & entering in deposit book
- Using photocopier, scanner, & keeping course paperwork stocked
- Taking public registrations in Salesforce – E-Transfer / Debit / Cash payment
- Receiving credit card payments for invoices in QBO
- Printing temporary certificates
- Answering phone calls and connect to the appropriate person.
- Welcome and greet visitors and attending log-in sheet.
- Sort mail and deliver to appropriate people.
- Other duties assigned.
- Internship
Bagging Machine Operator
Duha Color Services LTD.
02.1999 - 12.2008
- Mechanically inclined
- Set up machines for different customized paper products.
- Paper assembly, collating, marrying.
- Recording the output into the computer
- Cross trained successfully to qualify to work in a variety of production positions.
- Some duties assigned.
- Mat Leave
- Re-hired
Education
High School Diploma -
Daniel McIntyre Collegiate Institute
Winnipeg, MB06-1995
High School Diploma -
Immaculate Heart of Mary Academy
Philippines03.1993
Diploma - Office Assistant
Herzing College
Winnipeg, MB11-2021
Bachelor of Science - Hotel and Restaurant Management
Southwestern University
Cebu City, Philippines01-1998
Computer Secretarial -
System Technology Institute
Cebu City, Philippines01-1995
Skills
- Work independently
- Filing systems
- Alphabetical filing
- Scanning documents
- Office administration
- Microsoft office
- Photocopying
- Shredding confidential documents
- Sorting mail
- Document scanning
- General office functions
- Microsoft Excel expertise
- File/records maintenance
- Team coordination
- Filing management
- Data entry proficiency
Timeline
Claims Pre Processor
Canada Life (HO)
09.2023 - 04.2026
Mail Clerk
Xerox
02.2022 - 09.2022
Office Assistant Intern
Canadian First-Aid Training LTD.
10.2021 - 11.2021
Bagging Machine Operator
Duha Color Services LTD.
02.1999 - 12.2008
Filing Clerk
TransX Limited
Receptionist
Buhler Versatile Inc.
Diploma - Office Assistant
Herzing College
Bachelor of Science - Hotel and Restaurant Management
Southwestern University
High School Diploma -
Daniel McIntyre Collegiate Institute
High School Diploma -
Immaculate Heart of Mary Academy
Computer Secretarial -
System Technology Institute