ROSELYN S. ENRIQUEZ

Strathmore

Summary

Professional in customer support with strong communication and problem-solving skills. Adept at managing inquiries, resolving issues, and ensuring customer satisfaction. Known for teamwork, adaptability, and achieving results under changing conditions. Skilled in conflict resolution, empathy, and time management.

Overview

years of professional experience

Work History

Customer Care Representative

Jollibee Corporation

07.2020 - Current

*Attending to customer/s needs

* In charge of customer recovery for complaints

* Helped large volume of customers everyday with positive attitude and focus on customer satisfaction

* Managed high call volume with exceptional professionalism and effeciency

Education

Diploma -

Nova Career College

01.2025

Bachelor of Science - Hotel and Restaurant Technology

Central Visayas State College of Agriculture, Forestry, And Technology

01-2019

Skills

Complaint handling
Problem resolution
Customer relations

Appointment scheduling
Customer service

Languages

English

Canadian Status

Canadian Citizen

Personal Information

Age: 42
Place of Birth: Philippines
Height: 5'4"
Weight: 110 lbs
Citizenship: Filipino
Father's Name: Rogelio M. Salazar, Jr.
Mother's Name: Josefina Orig
Emergency Contact: James Norven Enriquez, 306-370-2581
Date of Birth: 08/10/82
Gender: Female
Marital Status: Married
Religion: Roman Catholic

Timeline