Roselyn Pio
Calgary,Canada
Summary
Experienced in providing compassionate assistance and support to community members. Utilizes effective communication and active listening to understand and address individual needs. Track record of successfully implementing tailored support plans and crisis intervention strategies.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Medical Receptionist/Screener
Grifols Plasma Donation Center
08.2022 - Current
- Fostered a welcoming environment, greeting patients warmly upon arrival.
- Answer phone calls and messages, schedule appointments, and handle patient inquiries.
- Maintained current and accurate medical records for patients.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Utilized finger sticks and screening equipment to check hematocrit and protein levels.
- Help with medical administrative tasks
Pharmacy Assistant (Practicum)
Shoppers Drug Mart (Marlborough Mall)
02.2022 - 04.2022
- Entering patient information and prescriptions in the system
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Placing orders for stock to maintain inventory
- Organize and operate the cash register.
- Counted and labeled prescriptions with the correct item and quantity.
Medical Office Administration (Practicum)
Forest Lane Medical Clinic
03.2021 - 05.2021
- Front desk administration, answering the telephone (multi-phone systems), and photocopying, oversee and prioritize routines.
- Complete patient call-backs/ reminder calls and book appointments.
- Self-motivated, with a strong sense of personal responsibility.
- Rooming patients and assisting the doctors if needed.
- Experience with EMR systems and office equipment.
Community Support Worker for Residential Department
Supported Lifestyle – Fulltime
01.2015 - 03.2017
- Intervened in crises to obtain support for clients and reduce escalation or recurrence risks.
- Offered compassionate care during transitional periods such as housing changes or medical emergencies, providing stability amid uncertainty.
- Coordinated with different service providers to meet clients' individual needs.
- Tracked service activities and outcomes against outlined plans and goals.
Community Support Worker
Optional Rehabilitation Services/ DDRC
- Self-motivated, with a strong sense of personal responsibility.
- Maintained accurate case records to track progress, sharing relevant updates with supervisory staff, social workers, and the medical team.
- Provided emotional support to clients and assisted in developing long-term recovery plans and goals.
- Monitored clients' overall health and well-being and noted significant changes.
- Supported the daily hygiene needs of clients.
- Laundered items, changed sheets, and made the bed to keep the patients' bedroom clean.
- Facilitated access to community resources for clients, improving their quality of life and independence.
- Developed personalized care plans, addressing each client's unique needs and goals for improved quality of life.
Education
Pharmacy Assistant Diploma - Fundamentals of Pharmacology
Sundance College
Calgary, Alberta01.2022
Medical Office Administration with Health Unit Coordinator Diploma - Hospitality Administration And Management
Sundance College
Calgary, Alberta01.2021
Associate of Science - Midwifery Diploma (Maternal And Child Care)
Pines Education Center
Baguio City PhilippinesSkills
- Self motivation
- Multitasking Abilities
- Organizational skills
- Attention to detail
- Adaptability and flexibility
- Time management abilities
- Team collaboration
- Crisis intervention
ACTIVITIES
Participate in self-development Activities to ensure ongoing learning and maintain high professional standards.
Languages
English
Professional Working
Certification
ALB2 Pride Pre-Service, Children and Family Services Caregiver Training Program - December 05.2025
Medication Administration Training Certificate, Enviros - December 15.2025
Timeline
Medical Receptionist/Screener
Grifols Plasma Donation Center
08.2022 - Current
Pharmacy Assistant (Practicum)
Shoppers Drug Mart (Marlborough Mall)
02.2022 - 04.2022
Medical Office Administration (Practicum)
Forest Lane Medical Clinic
03.2021 - 05.2021
Community Support Worker for Residential Department
Supported Lifestyle – Fulltime
01.2015 - 03.2017
Medical Office Administration with Health Unit Coordinator Diploma - Hospitality Administration And Management
Sundance College
Community Support Worker
Optional Rehabilitation Services/ DDRC
Pharmacy Assistant Diploma - Fundamentals of Pharmacology
Sundance College
Associate of Science - Midwifery Diploma (Maternal And Child Care)
Pines Education Center
Hobbies and Interests
Music, Sports, Cooking
Training
- First Aid & CPR/AED level C
- Abuse Prevention and Response
- Positive Approaches and Restrictive Procedures
- Responding to Challenging Behavior.
ADDITIONAL DUTIES HANDLED/SKILLS
- Assisting the client and administering medication, and monitoring food intake.
- Oversee and prioritize required internal and external routines.
- Schedule and attend confidential management meetings.