Roselyn Pio
Calgary
Summary
Dynamic, results-oriented professional dedicated to optimizing operational efficiency and delivering exceptional customer service tailored to unique client needs. Committed to team success and consistently upholding high standards of service excellence, driving individual and organizational growth. Enthusiastic about leveraging strong interpersonal skills to create impactful experiences that resonate with customers and contribute to a thriving workplace culture.
Overview
6
6
years of professional experience
Work History
Medical Receptionist/ Screener
GRIFOLS (Canadian Plasma Resources)
01.2022 - Current
- Managed a multi-line phone system and pleasantly greeted patients.
- Coordinated patient scheduling, check-in, check-out, and billing payments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Supported office staff and operational requirements with administrative tasks.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained current and accurate medical records for patients.
- Screening Assessment- competent in assessing pre-donation unsuitability signals, performing vital signs, HCT/TP testing, donor deferral and donor reaction management.
- Coordinate with physician/physician substitutes for physicals, assessments, document review, SPE approval, NAT testing protocols, immunizations, etc.
- Perform calibration and cleaning of equipment as required by pre-determined schedules and in accordance with DCOP’s.
Pharmacy Assistant
Shoppers Drug Mart (Marlborough Mall)
01.2022 - 2022
- Greeted customers at the counter and provided excellent customer service.
- Receiving, entering/updating patient information and prescriptions into the system.
- Answered telephones and provided information about order status, store hours, and pharmacy procedures.
- Counted and labeled prescriptions with the correct item and quantity.
- Preparing tablets, measuring ointments, and creams as directed by the pharmacist.
- Completed cash register transactions by handling credit and cash payments using the pharmacy register system.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Kept pharmacy counter and related areas clean, neat and organized.
Medical Receptionist
Forest Lane Medical Clinic
01.2021 - 2021
- Managed a multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic, and health history to keep information current.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Processed medical insurance claims and payments.
- Experience with EMR systems and office equipment.
- Kept waiting room neat and organized by stacking magazines, and removing trash.
Education
Pharmacy Assistant Diploma -
Sundance College
Calgary, Alberta01.2022
Medical Office Administration with Health Unit Coordinator Diploma - undefined
Sundance College
Calgary, Alberta01.2021
Skills
- Maintain a professional working relationship and promote open lines of communication skills
- Ensure full awareness of Agency or company policy and procedures
- Ability to work independently with minimal supervision
- Ability to demonstrate good judgment and create a courteous, friendly, professional environment
Languages
English
Professional Working
Filipino dialects
Native or Bilingual
Hobbies and Interests
Music, Sports, Cooking
Training
- First Aid & CPR/AED level C
- WHMIS (GHS)
- Positive Approaches and Restrictive Procedures
- Responding to Challenging Behavior.
ADDITIONAL DUTIES HANDLED/SKILLS
- Planning for daily details.
- Oversee and prioritize required internal and external routines.
- Processing orders electronically or by phone.
- Schedule and attend confidential management meetings.
Timeline
Medical Receptionist/ Screener
GRIFOLS (Canadian Plasma Resources)
01.2022 - Current
Pharmacy Assistant
Shoppers Drug Mart (Marlborough Mall)
01.2022 - 2022
Medical Receptionist
Forest Lane Medical Clinic
01.2021 - 2021
Medical Office Administration with Health Unit Coordinator Diploma - undefined
Sundance College
Pharmacy Assistant Diploma -
Sundance College