Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Training
ADDITIONAL DUTIES HANDLED/SKILLS
Timeline
Generic

Roselyn Pio

Calgary

Summary

Dynamic, results-oriented professional dedicated to optimizing operational efficiency and delivering exceptional customer service tailored to unique client needs. Committed to team success and consistently upholding high standards of service excellence, driving individual and organizational growth. Enthusiastic about leveraging strong interpersonal skills to create impactful experiences that resonate with customers and contribute to a thriving workplace culture.

Overview

6
6
years of professional experience

Work History

Medical Receptionist/ Screener

GRIFOLS (Canadian Plasma Resources)
01.2022 - Current
  • Managed a multi-line phone system and pleasantly greeted patients.
  • Coordinated patient scheduling, check-in, check-out, and billing payments.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Supported office staff and operational requirements with administrative tasks.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Maintained current and accurate medical records for patients.
  • Screening Assessment- competent in assessing pre-donation unsuitability signals, performing vital signs, HCT/TP testing, donor deferral and donor reaction management.
  • Coordinate with physician/physician substitutes for physicals, assessments, document review, SPE approval, NAT testing protocols, immunizations, etc.
  • Perform calibration and cleaning of equipment as required by pre-determined schedules and in accordance with DCOP’s.


Pharmacy Assistant

Shoppers Drug Mart (Marlborough Mall)
01.2022 - 2022
  • Greeted customers at the counter and provided excellent customer service.
  • Receiving, entering/updating patient information and prescriptions into the system.
  • Answered telephones and provided information about order status, store hours, and pharmacy procedures.
  • Counted and labeled prescriptions with the correct item and quantity.
  • Preparing tablets, measuring ointments, and creams as directed by the pharmacist.
  • Completed cash register transactions by handling credit and cash payments using the pharmacy register system.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Kept pharmacy counter and related areas clean, neat and organized.


Medical Receptionist

Forest Lane Medical Clinic
01.2021 - 2021
  • Managed a multi-line phone system and pleasantly greeted patients.
  • Helped patients complete necessary medical forms and documentation.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Processed medical insurance claims and payments.
  • Experience with EMR systems and office equipment.
  • Kept waiting room neat and organized by stacking magazines, and removing trash.

Education

Pharmacy Assistant Diploma -

Sundance College
Calgary, Alberta
01.2022

Medical Office Administration with Health Unit Coordinator Diploma - undefined

Sundance College
Calgary, Alberta
01.2021

Skills

  • Maintain a professional working relationship and promote open lines of communication skills
  • Ensure full awareness of Agency or company policy and procedures
  • Ability to work independently with minimal supervision
  • Ability to demonstrate good judgment and create a courteous, friendly, professional environment

Languages

English
Professional Working
Filipino dialects
Native or Bilingual

Hobbies and Interests

Music, Sports, Cooking

Training

  • First Aid & CPR/AED level C
  • WHMIS (GHS)
  • Positive Approaches and Restrictive Procedures
  • Responding to Challenging Behavior.

ADDITIONAL DUTIES HANDLED/SKILLS

  • Planning for daily details.
  • Oversee and prioritize required internal and external routines.
  • Processing orders electronically or by phone.
  • Schedule and attend confidential management meetings.

Timeline

Medical Receptionist/ Screener

GRIFOLS (Canadian Plasma Resources)
01.2022 - Current

Pharmacy Assistant

Shoppers Drug Mart (Marlborough Mall)
01.2022 - 2022

Medical Receptionist

Forest Lane Medical Clinic
01.2021 - 2021

Medical Office Administration with Health Unit Coordinator Diploma - undefined

Sundance College

Pharmacy Assistant Diploma -

Sundance College

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Roselyn Pio