Summary
Overview
Work History
Education
Skills
Timeline
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Roselyn Hernandez

San Dimas

Summary

Dynamic customer service professional with a proven track record at Acme, excelling in issue resolution and customer engagement. Skilled in training development and order processing, I consistently improved service delivery and maintained high standards of productivity. Bilingual communicator dedicated to enhancing customer experiences and fostering team collaboration.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Acme
Mohegan Lake
09.2022 - 07.2025
  • Ensure proper organization and arrangement of products on shelves to optimize the customer shopping experience.
  • Assisted customers in finding items they needed and provided recommendations based on their preferences.
  • Performed regular quality checks to identify damaged or expired products, promptly removing them from the shelves.
  • Demonstrated strong attention to detail by accurately labeling products with correct prices and descriptions.
  • Resolved customer inquiries regarding order status, or delivery schedules promptly.
  • Trained new employees on proper order-picking techniques, resulting in reduced training time and increased accuracy.

Crew Member

Dunkin' Donuts
Cortland
05.2022 - 01.2023
  • Provided exceptional customer service by greeting and assisting customers in a friendly, efficient manner.
  • Prepared and served food and beverages in accordance with Dunkin' Donuts standards, ensuring quality and consistency.
  • Followed all safety procedures and guidelines to maintain a safe working environment for both employees and customers.
  • Handled customer complaints or concerns promptly and professionally, resolving issues to ensure customer satisfaction.
  • Maintained cleanliness and organization of the store, including restocking supplies, cleaning equipment, and sanitizing work areas

Education

High School Diploma -

Peekskill High School
Peekskill, NY
06-2022

Skills

  • Customer relationship management
  • Issue resolution
  • Order processing
  • Training development
  • Service improvement
  • Customer engagement
  • Attention to detail
  • Customer service
  • Bilingual communication
  • Product knowledge
  • Stock replenishment

Timeline

Customer Service Representative

Acme
09.2022 - 07.2025

Crew Member

Dunkin' Donuts
05.2022 - 01.2023

High School Diploma -

Peekskill High School

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Roselyn Hernandez