Roselyn Hernandez
Sacramento
Summary
Developed strong organizational and communication skills in collaborative environment. Demonstrated ability to manage multiple tasks and support team projects. Seeking to transition skills into new, dynamic field to drive impactful results and foster growth. Driven to learn quickly, advance computer proficiency and training in industry operations. Solid background in field and office settings supporting team needs.
Overview
7
7
years of professional experience
Work History
Student Volunteer
Dignity Health Medical
01.2023 - Current
- Greeted office visitors, provided information, and directed to appropriate personnel
- Consulted and collaborated with other professionals to provide continuity of patient-family care
- Participated in fundraising efforts to support college organizations or clubs
- Empowered patients and families to negotiate with resource providers and make decisions on their own behalf
- Maintained functioning office equipment by troubleshooting issues and completing basic repairs
Crew Trainer
Chipotle Mexican Grill
04.2024 - 01.2025
- Evaluated the effectiveness of training programs, making adjustments as necessary
- Provided ongoing coaching and mentoring to crew members to increase productivity levels
- Provided constructive feedback and one-on-one coaching to employees
- Conducted onboarding sessions with new hires, providing them with an overview of company policies and procedures
- Supported the integration of new technology and software into the training curriculum
- Developed and implemented strategies to enhance team performance, improve processes and boost results
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed
- Processed sales transactions to prevent long customer wait times
- Counted and balanced cashier drawers
Crew Member
Golden State Restaurant Group
12.2020 - 01.2024
- Provided customer service and resolved customer complaints
- Stocked shelves and cases with new or transferred items
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies
- Performed cashier duties such as taking orders, collecting payments and providing change
- Demonstrated proper food safety practices by accurately completing quality control checklist
- Maintained an organized work area to ensure efficient operations
- Presented orders to guests within anticipated service times
- Informed customers about daily specials in an engaging manner
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift
- Handled escalated customer service issues as needed
Volunteer
Nuestra Señora De Guadalupe
01.2018 - 12.2019
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Provided guidance and support to fellow volunteers during their shifts.
- Assisted with fundraising efforts, including event planning and donor outreach.
- Followed directions from supervisors and completed tasks within appropriate timeframe.
- Collaborated with others by contributing time, effort and skills to achieve the organization's goals.
- Promoted community resources through printed marketing material, email newsletters and social media campaigns.
- Participated in team-building exercises to strengthen relationships among volunteers.
- Developed and implemented fundraising approaches to raise money for cause.
- Offered support and assistance to community members.
Education
... -
Languages
Associate's Degree - Biology
Cosumnes River College
Sacramento, CA05-2025
Diploma -
Sheldon High School
Sacramento, CA05.2022
Skills
- Problem solving and customer service
- Communication
- Leadership
- Multitasking
- Effective time management
- Team collaboration
- Issue research
- Telephone etiquette
- Creativity and innovation
- Data entry
- Job training
- Digital literacy
- Office organization
- Scheduling
- Appointment scheduling
- Microsoft office
- Patient callbacks
- Customer service and support
- Employee training
- Self-discipline
- Professional appearance
Timeline
Crew Trainer
Chipotle Mexican Grill
04.2024 - 01.2025
Student Volunteer
Dignity Health Medical
01.2023 - Current
Crew Member
Golden State Restaurant Group
12.2020 - 01.2024
Volunteer
Nuestra Señora De Guadalupe
01.2018 - 12.2019
Diploma -
Sheldon High School
... -
Languages
Associate's Degree - Biology
Cosumnes River College
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