Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Roselle Angela Lagat

Toronto,ON

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Frontline Customer Service
12.2023 - Current
  • Raised significant funds by developing and executing effective fundraising campaigns.
  • Secured major donations for various programs through donor cultivation and relationship building.
  • Boosted donor retention rates with timely follow-up communications and personalized acknowledgements.

Student Nurse

Mackenzie Health Richmond Hill Hospital
09.2023 - 12.2023
  • Provided compassionate care to diverse patient populations, promoting comfort and satisfaction throughout their treatment journey.
  • Educated patients and families on health promotion strategies, disease prevention, and self-care management techniques.
  • Assisted in conducting physical assessments to identify potential health concerns and inform appropriate interventions.
  • Demonstrated proficiency in utilizing electronic medical records systems for accurate documentation of patient information.

Front Desk/Customer Care Sales Specialist

Aqua Tots Swim School
11.2020 - 11.2023
  • Increased customer satisfaction by addressing and resolving service inquiries promptly and professionally.
  • Boosted sales revenue by identifying upsell opportunities and promoting additional products or services.
  • Maintained high levels of customer retention through diligent follow-ups and relationship-building activities.
  • Streamlined workflow processes, resulting in improved team efficiency and reduced response times for customer inquiries.
  • Handled phone calls, addressing inquiries, taking messages, and engaging in professional conversations.
  • Fostered a welcoming atmosphere by greeting everyone with a warm smile and ensuring their comfort.

Student Nurse

Sunnybrook Health Sciences Centre-St.John's Rehab
01.2022 - 04.2022
  • Enhanced patient care by accurately documenting vital signs, medical histories, and relevant information.
  • Administered medications and treatments as prescribed, ensuring patient safety and wellbeing.
  • Collaborated with interdisciplinary healthcare teams to develop and implement personalized care plans for patients.
  • Provided compassionate care to diverse patient populations, promoting comfort and satisfaction throughout their treatment journey.

Education

Practical Nursing

George Brown College
Toronto, ON
08.2024

High School Diploma -

St.Basils The Great College
06.2021

Skills

  • Consultative Sales
  • Data Entry
  • Information Security
  • Call Management
  • Reliability
  • Goal Orientation
  • Computer Proficiency
  • Sense of responsibility
  • Critical Thinking
  • Teamwork
  • Budget and time monitoring
  • Retail Store Support

Languages

Tagalog
Native or Bilingual

Certification

  • BLS - Basic Life Support
  • First Aid/CPR Certified
  • WHMIS
  • AODA
  • Workplace Health and Safety
  • Portfolio Development Leadership Skills
  • I.C.E. Training - Sports

Timeline

Customer Service Representative

Frontline Customer Service
12.2023 - Current

Student Nurse

Mackenzie Health Richmond Hill Hospital
09.2023 - 12.2023

Student Nurse

Sunnybrook Health Sciences Centre-St.John's Rehab
01.2022 - 04.2022

Front Desk/Customer Care Sales Specialist

Aqua Tots Swim School
11.2020 - 11.2023

Practical Nursing

George Brown College

High School Diploma -

St.Basils The Great College

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Roselle Angela Lagat