Roselle Angela Lagat
Toronto,ON
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Frontline Customer Service
12.2023 - Current
- Raised significant funds by developing and executing effective fundraising campaigns.
- Secured major donations for various programs through donor cultivation and relationship building.
- Boosted donor retention rates with timely follow-up communications and personalized acknowledgements.
Student Nurse
Mackenzie Health Richmond Hill Hospital
09.2023 - 12.2023
- Provided compassionate care to diverse patient populations, promoting comfort and satisfaction throughout their treatment journey.
- Educated patients and families on health promotion strategies, disease prevention, and self-care management techniques.
- Assisted in conducting physical assessments to identify potential health concerns and inform appropriate interventions.
- Demonstrated proficiency in utilizing electronic medical records systems for accurate documentation of patient information.
Front Desk/Customer Care Sales Specialist
Aqua Tots Swim School
11.2020 - 11.2023
- Increased customer satisfaction by addressing and resolving service inquiries promptly and professionally.
- Boosted sales revenue by identifying upsell opportunities and promoting additional products or services.
- Maintained high levels of customer retention through diligent follow-ups and relationship-building activities.
- Streamlined workflow processes, resulting in improved team efficiency and reduced response times for customer inquiries.
- Handled phone calls, addressing inquiries, taking messages, and engaging in professional conversations.
- Fostered a welcoming atmosphere by greeting everyone with a warm smile and ensuring their comfort.
Student Nurse
Sunnybrook Health Sciences Centre-St.John's Rehab
01.2022 - 04.2022
- Enhanced patient care by accurately documenting vital signs, medical histories, and relevant information.
- Administered medications and treatments as prescribed, ensuring patient safety and wellbeing.
- Collaborated with interdisciplinary healthcare teams to develop and implement personalized care plans for patients.
- Provided compassionate care to diverse patient populations, promoting comfort and satisfaction throughout their treatment journey.
Education
Practical Nursing
George Brown College
Toronto, ON08.2024
High School Diploma -
St.Basils The Great College
06.2021
Skills
- Consultative Sales
- Data Entry
- Information Security
- Call Management
- Reliability
- Goal Orientation
- Computer Proficiency
- Sense of responsibility
- Critical Thinking
- Teamwork
- Budget and time monitoring
- Retail Store Support
Languages
Tagalog
Native or Bilingual
Certification
- BLS - Basic Life Support
- First Aid/CPR Certified
- WHMIS
- AODA
- Workplace Health and Safety
- Portfolio Development Leadership Skills
- I.C.E. Training - Sports
Timeline
Customer Service Representative
Frontline Customer Service
12.2023 - Current
Student Nurse
Mackenzie Health Richmond Hill Hospital
09.2023 - 12.2023
Student Nurse
Sunnybrook Health Sciences Centre-St.John's Rehab
01.2022 - 04.2022
Front Desk/Customer Care Sales Specialist
Aqua Tots Swim School
11.2020 - 11.2023
Practical Nursing
George Brown College
High School Diploma -
St.Basils The Great College
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