Roselle Mahiya
Lethbridge,AB
Summary
Motivated and adaptable professional with diverse experience in customer service, administration, and operations, recognized for building strong relationships, streamlining processes, and delivering measurable results. Holds an industry-recognized CCNA badges. Eager to apply IT knowledge, problem-solving skills, and practical experience to support organizational goals and contribute to technology-driven solutions.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Cashier (Part-Time)
Peter's Dairy Bar (Dairy Queen)
Lethbridge, Alberta
05.2024 - 05.2025
- Processed transactions accurately while maintaining a friendly customer experience.
- Assisted in order-taking, order management, and inventory management to optimize efficiency.
Crew Member (Part-Time)
McDonald’s Corporation
Calgary, Alberta
11.2023 - 04.2024
- Prepared and served food with accuracy, maintaining health and safety standards.
- Managed delivery and mobile orders, ensuring timely customer satisfaction.
- Maintained a clean and sanitary work environment in compliance with company policies.
Senior Customer Service Executive
Chez Vous Hair Pte Ltd.
, Singapore
06.2018 - 06.2023
- Supervised and trained customer service staff, improving service quality and efficiency.
- Managed POS systems, cash flow, and financial reporting with 100% accuracy.
- Resolved client inquiries and complaints via multiple channels, enhancing customer satisfaction.
- Contributed to marketing and operational strategies, optimizing client engagement.
Senior High School Teacher
Lipa City Colleges Inc.
Batangas, Philippines
06.2017 - 04.2018
- Developed and delivered curriculum while supporting student progress and engagement.
- Improved administrative operations through efficient reporting and assessment management.
Account Executive
Tradeworx Marketing International Inc.
Batangas, Philippines
09.2016 - 06.2017
- Achieved sales and collection targets while maintaining strong client relationships.
- Represented the company at trade events and conducted product demonstrations.
Results Associate (Call Centre Agent)
The Results Companies
Batangas , Philippines
11.2015 - 04.2016
- Provided high-quality customer support via phone, email, and chat.
- Multitasked across multiple systems while meeting service and sales targets.
Property Specialist
Ecoverde Homes / Malate Construction and Development Corp.
Batangas, Philippines
04.2014 - 10.2015
- Monitored construction and maintenance projects, ensuring timely updates and client satisfaction.
- Screened tenancy applicants and minimized vacancies through targeted outreach.
Education
Diploma - Information Technology Systems
Bow Valley College
Calgary05-2025
Bachelor of Science - Business Administration Marketing Management
Batangas State University
Philippines04-2014
Skills
Technical Skills:
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Cisco Networking & Routing (CCNA certified)
- Virtualization & Network Administration
- Point-of-Sale System Management
- Report Preparation & Data Analysis
Soft Skills:
- Customer Service & Complaint Resolution
- Teamwork & Leadership
- Sales & Client Relationship Management
- Adaptable, Pragmatic, and Results-Oriented
Certification
- CCNA: Switching, Routing, and Wireless Essentials – CISCO, June 2024
- CCNA: Enterprise Networking, Security, and Automation – CISCO, Dec 2024
Timeline
Cashier (Part-Time)
Peter's Dairy Bar (Dairy Queen)
05.2024 - 05.2025
Crew Member (Part-Time)
McDonald’s Corporation
11.2023 - 04.2024
Senior Customer Service Executive
Chez Vous Hair Pte Ltd.
06.2018 - 06.2023
Senior High School Teacher
Lipa City Colleges Inc.
06.2017 - 04.2018
Account Executive
Tradeworx Marketing International Inc.
09.2016 - 06.2017
Results Associate (Call Centre Agent)
The Results Companies
11.2015 - 04.2016
Property Specialist
Ecoverde Homes / Malate Construction and Development Corp.
04.2014 - 10.2015
Diploma - Information Technology Systems
Bow Valley College
Bachelor of Science - Business Administration Marketing Management
Batangas State University
Similar Profiles
Jacob VickeryJacob Vickery
Restaurant Manager at Dairy Queen Grill & ChillRestaurant Manager at Dairy Queen Grill & Chill
Kylie ChangKylie Chang
Lead Cake Decorator at Dairy QueenLead Cake Decorator at Dairy Queen
Chrisandra EbbsonChrisandra Ebbson
Crew Member at Dairy QueenCrew Member at Dairy Queen
Liam WolseyLiam Wolsey
Supervisor at Firestone Restaurant & BarSupervisor at Firestone Restaurant & Bar
Mason Ward HarderMason Ward Harder
Accounting Assistant at Transcendent Mining and Mobilization Inc.Accounting Assistant at Transcendent Mining and Mobilization Inc.