Roseline Onyinye Nwokeabia
Edmonton,AB
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Adept at managing high-volume customer queries with efficiency, my tenure at London Drugs Pharmacy honed my complaint resolution and customer service skills, significantly enhancing client satisfaction. Leveraging product knowledge and call management expertise, I consistently met service standards, fostering positive customer experiences and repeat business.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Pharmacy Customer Service Representative
London Drugs Pharmacy
01.2024 - Current
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Increased customer satisfaction by resolving issues.
- Completed duties to deliver on targets with accuracy and efficiency.
- Assisted customers with varying questions using product knowledge and service expertise.
- Maintained excellent client satisfaction by providing in-depth support.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Listened actively to offer accurate information and best solution to their needs.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Advised customers on availability, pricing and location of products.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Adhered strictly to policies and procedures for continued company compliance.
- Applied conflict management to stressed and concerned customers.
Customer Service Representative
Mega-Medix Pharmacy
01.2022 - 01.2024
- Processed inbound customer calls, providing information on service or product upgrades
- Recorded information about inquiries and complaints within internal database.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Obtained feedback from customers to improve service experience.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
Customer Service Representative
Careland Pharmacy
02.2020 - 02.2022
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
- Maintained excellent client satisfaction by providing in-depth support.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Obtained feedback from customers to improve service experience.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Listened actively to offer accurate information and best solution to their needs.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Advised customers on availability, pricing and location of products.
- Participated in regular training to maintain up-to-date knowledge on company products and policies.
- Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.
- Implemented customer follow up to uphold service standards.
- Applied conflict management to stressed and concerned customers.
- Followed scripts when answering common customer questions.
Education
Master of Science - Public Health
University of Alberta
Edmonton, AB06.2025
Bachelor of Science - Pharmacy
Madonna University
Nigeria10.2016
Skills
Product Knowledge
Data Entry
Account updating
Call Management
Complaint resolution
Sales expertise
Service standard compliance
Complaint Handling
Customer Service
Languages
English
Native or Bilingual
French
Professional Working
Certification
- Microsoft Certified Application Specialist
- Graphic Design
- Customer Service
- Conflict Resolution
- Sales Management
Timeline
Pharmacy Customer Service Representative
London Drugs Pharmacy
01.2024 - Current
Customer Service Representative
Mega-Medix Pharmacy
01.2022 - 01.2024
Customer Service Representative
Careland Pharmacy
02.2020 - 02.2022
Master of Science - Public Health
University of Alberta
Bachelor of Science - Pharmacy
Madonna University
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