Roseline Obeng-Manu
Kitchener,ON
Summary
Seeking an Opportunity to apply my IT Knowledge, experiences and ideas in any IT, Financial Instituition or any other sector requiring robust application support IT project management with a passion for excellent deliverable and delight customers and employers profitably.
Overview
13
13
years of professional experience
Work History
Core Banking Application Support Analyst
First National Bank Ghana (Part of the First Rand Group, South Africa)
Accra, Ghana
10.2023 - 12.2023
- I take responsibility for the Temenos Transact product configuration, parameterization of Temenos Applications, functional analysis of business requirements, customisation, Operational Support of the applications/systems and end-user support request.
- This includes logging, resolving, monitoring and tracking change management processes.
- I am also responsible for trending and reporting as well as investigations that aid the incident and problem processes to deliver suitable work around and root cause analysis and where applicable they will escalate calls to third party Vendors for resolution
IT Freelancer
Self Employed
Accra, Ghana
10.2021 - 09.2023
- I Provide Information Technology Services to clients.
- I also Provide Temenos T24 Support and Consultation Services.
- Again i offer Project Management Services and research on IT.
IT Control Officer
Consolidate Bank Ghana Ltd
Accra, Ghana
08.2018 - 09.2021
- Reviews of Baseline configuration for new and existing products.
- Reviews of Physical and logical access and putting up controls to protect assets.
- Reviews and monitors user activities on the Core Banking Application to detect fraudulent activities.
- Reviews Incident management, Business Continuity Plan (BCP) and Disaster Recovery Plan (DRP)
- Maintaining the Intergrity of Core Banking System by performing Configuration Audits.
Software Engineer
Inlaks Ghana Ltd
Accra, Ghana
09.2015 - 12.2017
- Performed Technical and Functional Duties in the various Projects.
- Provided T24 Training and Support to various Banks and financial Instituitions.
- Troubleshooting and Resolution of AA-TCIB GL& PL Issues at various banks.
- T24 Implementation, development and Customization.
- Performed Technical and Functional Duties in the various Projects under the projects achievements section
.
Software Engineer
Inlaks Ghana Ltd
Accra, Ghana
09.2010 - 03.2012
- Trained Users of Rural and Community Banks in Ghana on the Temenos software T24/ eMerge Banking software Application during the Ghana Rural Banks Computerization and interconnectivity Project (RBCIP)by MiDA.
- Offered first line Support to users at the RBCS and laised with Temenos helpdesk to offer solutions to all helpdesk issues raised.
- Performed Technical and Functional Duties in the various Projects.
Education
Graduate Certificate - Information Technology Project Management
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON08-2024
Master of Science - Information Technology
Kwame Nkrumah University of Science & Technology
Ghana07-2019
Bachelor of Science - Computer Science
Wisconsin International Univesity College, Ghana
Ghana06-2007
Skills
- Application Development
- Configuration Management
- Data Analysis
- Application Evaluation
Accomplishments
Achievements
Darfin Finance Project Team Lead.
Upgrade, AA-TCIB issues resolution and support of T24 at Bank of Ghana (BOG).
Upgrade and Support of T24 at NDK Financial Services Ltd, Capital Bank, Pan African Savings & Loans, OAK Finance Ltd.
Training and implementation of T24 at Universal Merchant Bank(UMB) and 130 Rural Banks unto T24 under the Ghana Rural Banks Computerization and Interconnectivity Project (GRBCIP)- MiDA
Timeline
Core Banking Application Support Analyst
First National Bank Ghana (Part of the First Rand Group, South Africa)
10.2023 - 12.2023
IT Freelancer
Self Employed
10.2021 - 09.2023
IT Control Officer
Consolidate Bank Ghana Ltd
08.2018 - 09.2021
Software Engineer
Inlaks Ghana Ltd
09.2015 - 12.2017
Software Engineer
Inlaks Ghana Ltd
09.2010 - 03.2012
Graduate Certificate - Information Technology Project Management
Conestoga College Institute of Technology And Advanced Learning
Master of Science - Information Technology
Kwame Nkrumah University of Science & Technology
Bachelor of Science - Computer Science
Wisconsin International Univesity College, Ghana
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