Roselia Salvatierra
Long Beach
Summary
A hospitality professional, skilled in maintaining cleanliness and order in guest rooms. Known for delivering quality service and ensuring customer satisfaction through meticulous attention to detail. Reliable team collaborator with focus on achieving results and adapting to changing needs. Possesses strong organizational and time management skills valued by employers.
Overview
45
45
years of professional experience
Work History
Housekeeping Room Attendant
Portside Inn & Suites
04.2024 - Current
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Sales Associate
99 Cents Only
01.2024 - 04.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Housekeeping Room Attendant
Marriott
03.1996 - 12.2006
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
Housekeeping Room Attendant
Holiday Inn
03.1989 - 09.1991
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Consistently met or exceeded room inspection scores by diligently following established guidelines for cleanliness and presentation.
- Responded to requests from patrons for linens and toiletries.
Shirt Presser
Printing California
02.1980 - 01.1985
- Followed safety protocols while operating machinery.
- Resolved customer concerns or complaints with professionalism and empathy, striving to find solutions that met both the client''s needs and company standards.
- Supported staff training initiatives, sharing knowledge with new hires to promote best practices within the team.
- Increased repeat business by providing exceptional quality in pressed garments for satisfied customers.
- Expedited orders for timely delivery with efficient shirt pressing techniques.
- Contributed to a positive work culture by showing respect for all team members, open communication, and a willingness to assist others as needed.
Education
High School Diploma -
NA
MexicoSkills
- Customer service
- Cleaning bathrooms
- Guest relations
- Vacuuming and sweeping
- Maintenance coordination
- Mopping floors
- Cleaning techniques
- Folding clean laundry
- Window cleaning
- Stain removal
- Health and safety
Languages
Spanish
Native or Bilingual
Timeline
Housekeeping Room Attendant
Portside Inn & Suites
04.2024 - Current
Sales Associate
99 Cents Only
01.2024 - 04.2024
Housekeeping Room Attendant
Marriott
03.1996 - 12.2006
Housekeeping Room Attendant
Holiday Inn
03.1989 - 09.1991
Shirt Presser
Printing California
02.1980 - 01.1985
High School Diploma -
NA
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