Roseli Pulusan

Barista Shift Supervisor

Blue Parrot Coffee

08.2015 - 07.2025

Operated espresso machines and brewing equipment efficiently to prepare high-quality beverages.
Assisted in training new baristas on coffee preparation techniques and customer service standards.
Maintained cleanliness and organization of workstations to ensure compliance with health regulations.
Engaged with customers to provide exceptional service and handle inquiries effectively.
Monitored inventory levels to assist in restocking supplies for smooth operations during shifts.
Collaborated with team members to improve workflow efficiency during peak hours.
Implemented quality control measures for beverage consistency and taste satisfaction.
Supported management by addressing staff scheduling needs and shift coordination tasks.
Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
Ensured smooth daily operations by maintaining adequate stock levels through regular inventory checks and timely reordering of supplies.
Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly.
Served customers quickly and efficiently and created strategies to prevent delays.
Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
Boosted sales through the promotion of seasonal beverages and upselling bakery items to customers.
Ensured high-quality products by closely monitoring espresso extraction times and milk steaming techniques.
Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Resolved customer complaints professionally, demonstrating empathy while finding solutions in line with company policies.
Assisted customers with special requests and dietary concerns, ensuring their needs were met while adhering to company guidelines.
Maintained accurate financial records with diligent cash management practices to minimize discrepancies during shift changes.