Summary
Overview
Work History
Education
Skills
Timeline
Generic

ROSELA P. PAJARILLO

Calgary

Summary

Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Detail-oriented with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

12
12
years of professional experience
2
2
Languages

Work History

Assistant General Manager

Jollibee Foods Inc
09.2022 - Current
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Implemented staff training programs that improved service quality and increased customer loyalty.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Maintained detailed records of all transactions, ensuring accuracy in accounting reports required for tax purposes or audits.
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
  • Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
  • Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
  • Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
  • Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.

Corporate Cafe Manager

Second Cup Coffee Inc.
5 2015 - 09.2022
  • Plans, communicates and delegates responsibilities within the team to ensure execution of daily operations.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Identified issues, analyzed information and provided solutions to problems.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Provides on the spot coaching, and direction to my team to take action and achieve operational goals.
  • Drives the implementation of Second Cup programs by developing action plans to train and motivate my team to execute company initiatives and adhere to operational standards.

FOH SUPERVISOR

Boston Pizza Inc.
01.2012 - 06.2014
  • Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
  • Developed and maintained exceptional customer service standards.

Part-time Housekeeper

Patricia Van Desande
06.2012 - 08.2012
  • Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
  • Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Dusted picture frames and wall hangings with cloth.
  • Maintained clean and comfortable environment by vacuuming, cleaning windows, and dusting.
  • Vacuumed rugs and carpeted areas in the house, lobbies, and corridors.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Disposed of trash and recyclables each day to avoid waste buildup.

Education

Eastwest College

Skills

    Self motivated

    Reliable

    Detail oriented

    Trustworthy

    Hardworking

    Can work under pressure

    Friendly Personality

    Clean and organized

    Detail oriented

    Organizational

    Quality

Timeline

Assistant General Manager

Jollibee Foods Inc
09.2022 - Current

Part-time Housekeeper

Patricia Van Desande
06.2012 - 08.2012

FOH SUPERVISOR

Boston Pizza Inc.
01.2012 - 06.2014

Corporate Cafe Manager

Second Cup Coffee Inc.
5 2015 - 09.2022

Eastwest College

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ROSELA P. PAJARILLO